Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team to create unforgettable poolside experiences and manage exciting activities.
- Company: Join Haven, a fun-filled environment focused on guest satisfaction and team spirit.
- Benefits: Enjoy a competitive salary, up to 10% annual bonus, and opportunities for professional growth.
- Why this job: Make a splash in your career while inspiring others and enhancing guest experiences.
- Qualifications: Experience in leisure management and strong leadership skills are essential.
- Other info: Dynamic role with flexible hours and a focus on safety and compliance.
The predicted salary is between 36000 - 60000 £ per year.
Bring your leadership skills to the poolside as the Activities & Pool Manager, where you will ensure every guest makes a splash with memorable swimming experiences and action-packed activities.
In this role, you will be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You will inspire your team to hit their goals and keep up high standards by showing them how it’s done! You will be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You will also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you will make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
Activities & Pool Manager - Haven in Berwick-Upon-Tweed employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Pool Manager - Haven in Berwick-Upon-Tweed
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. This will help you shine during the interview and demonstrate your skills as an Activities & Pool Manager.
✨Tip Number 3
Be ready to discuss guest experiences! Prepare to share how you've handled customer feedback in the past. This shows you care about creating memorable moments for guests, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Activities & Pool Manager - Haven in Berwick-Upon-Tweed
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven performance in previous roles, especially in leisure or hospitality settings.
Focus on Guest Experience: Since guest satisfaction is key, share examples of how you've improved service or resolved issues in the past. We love hearing about your problem-solving skills and how you create a welcoming atmosphere!
Be Clear About Your Compliance Knowledge: Mention any experience you have with health and safety regulations. It's important for us that you understand compliance, so don’t shy away from discussing this in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role!
How to prepare for a job interview at Haven
✨Show Your Leadership Skills
As an Activities & Pool Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've motivated a team in the past, tackled challenges, and achieved targets. Think about specific situations where your guidance made a difference.
✨Focus on Guest Experience
Since guest satisfaction is key, be ready to discuss how you've handled customer concerns or improved service in previous roles. Share stories that highlight your exceptional customer service skills and problem-solving abilities to show you can create a welcoming atmosphere.
✨Know Your Compliance and Safety Regulations
Brush up on health and safety regulations relevant to the leisure industry. Be prepared to discuss how you've ensured compliance in past positions. This shows you're not just a leader but also someone who prioritises safety and standards.
✨Demonstrate Resource Management Skills
Talk about your experience with budgeting and resource management. Have examples ready that illustrate how you've maximised efficiency and managed schedules effectively. This will show that you can keep operations running smoothly while meeting business needs.
