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- Tasks: Create unforgettable experiences for guests and owners with your friendly service.
- Company: Join Haven's vibrant team dedicated to exceptional guest experiences.
- Benefits: Earn up to £12.21 per hour, with flexible hours and training provided.
- Why this job: Be the heart of our team and make every guest feel special and valued.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Enjoy a fun, supportive environment with opportunities for growth.
The predicted salary is between 20000 - 25000 £ per year.
Position: Guest Experience Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to £12.21 per hour depending on age
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Requirements
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Experience Team Member - South Ayrshire, KA7 4LB employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Team Member - South Ayrshire, KA7 4LB
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests all day, think of some scenarios where you can showcase your friendly and helpful nature. Role-play with a mate or even in front of the mirror to boost your confidence.
✨Tip Number 3
Be ready to share your experiences! Think about times when you've gone above and beyond for customers or solved a tricky problem. These stories will help you stand out and show that you’re the perfect fit for making guests feel special.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at Haven and ready to make a difference in guest experiences.
We think you need these skills to ace Experience Team Member - South Ayrshire, KA7 4LB
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Think about how your past roles relate to being a Guest Experience Team Member and mention specific examples that showcase your customer service skills.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid jargon and focus on what makes you stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to express genuine enthusiasm during the interview. Smile, maintain eye contact, and let your passion for customer service shine through. This will help you connect with the interviewer and demonstrate that you’re the right fit for creating memorable experiences.
✨Prepare for Common Scenarios
Think about potential guest interactions you might face in this role. Prepare examples of how you've handled similar situations in the past, whether it’s resolving complaints or making someone feel welcome. This will show that you can think on your feet and are ready to tackle challenges with a positive attitude.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a crucial skill for the role, so demonstrating it in your interview will highlight your ability to connect with guests and understand their needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how feedback from guests is used to improve services. This shows your interest in the role and your commitment to enhancing the guest experience, which is exactly what they’re looking for.
