At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at the pool and activities.
- Company: Join Haven, a vibrant company focused on fun and leisure.
- Benefits: Enjoy a competitive salary, annual bonus, and opportunities for personal growth.
- Other info: Flexible hours with a focus on teamwork and development.
- Why this job: Make a splash in your career while inspiring others and ensuring guest satisfaction.
- Qualifications: Experience in leadership roles within sports, leisure, or hospitality is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Bring your leadership skills to the poolside as the Activities & Pool Manager, where you’ll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. In this role, you’ll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You’ll inspire your team to hit their goals, keep high standards, and help them grow by offering feedback to tackle challenges and support development. Managing budgets and resources is key to keeping everything running smoothly, and you’ll also be the driving force behind fantastic guest experiences, continuously improving interactions, solving issues, and ensuring everything stays safe, compliant, and aligned with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This position requires the candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
Activities & Pool Team Manager – Haven employer: Haven
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant work culture where team members are encouraged to thrive and develop their skills. As the Activities & Pool Team Manager, you'll enjoy competitive benefits, including an annual bonus, while leading a passionate team dedicated to creating unforgettable experiences for our guests. With a focus on personal growth and a supportive environment, Haven is the perfect place for those seeking a rewarding career in leisure and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Activities & Pool Team Manager – Haven
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Haven. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Haven
Don't be shy about reaching out to Haven directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Activities & Pool Team Manager – Haven
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Haven and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Haven
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
