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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at our holiday park.
- Company: Join Haven, a vibrant holiday park company located in beautiful Northumberland.
- Benefits: Enjoy competitive pay, annual bonuses, and exclusive discounts on dining and holidays.
- Why this job: Be part of a fun, energetic environment while developing your leadership skills.
- Qualifications: Experience in leisure or hospitality roles is preferred; training provided for the right candidate.
- Other info: Flexible hours with opportunities for career growth and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
Job Details
- Position: Activities & Pool Manager
- Type: Full-Time / Permanent
- Bonus: Up to 10% Annual Bonus
Join our One Great Team here at Haven as an Activities & Pool Manager! Bring your leadership skills to the poolside, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Activities & Leisure Manager employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Leisure Manager
✨Tip Number 1
Familiarise yourself with the specific activities and leisure offerings at Haggerston Castle Holiday Park. Understanding what makes their guest experiences unique will help you demonstrate your enthusiasm and knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss how you motivated your team and improved performance, as this is a key aspect of the Activities & Leisure Manager role.
✨Tip Number 3
Brush up on health and safety regulations relevant to leisure and hospitality. Being able to speak confidently about compliance will set you apart, as ensuring safety is a crucial part of the job.
✨Tip Number 4
Prepare to discuss your problem-solving abilities with real-life examples. Think of situations where you resolved operational issues quickly and effectively, as this will highlight your capability to handle challenges in a fast-paced environment.
We think you need these skills to ace Activities & Leisure Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles within sports, leisure, or hospitality. Emphasise any specific achievements related to team management, guest satisfaction, and resource management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable guest experiences. Mention your leadership style and how you plan to motivate and support your team at Haggerston Castle Holiday Park.
Highlight Relevant Skills: In your application, clearly outline your skills in problem-solving, compliance with health and safety regulations, and budgeting. Use specific examples from your past roles to demonstrate these abilities.
Prepare for the Interview: If shortlisted, be ready to discuss your approach to team leadership and guest experience management. Think of scenarios where you've successfully resolved operational issues or improved service quality.
How to prepare for a job interview at Haven
✨Showcase Your Leadership Skills
As an Activities & Leisure Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on motivation and achieving targets.
✨Emphasise Guest Experience
Highlight your commitment to guest satisfaction. Be ready to discuss specific instances where you've improved service or resolved guest issues, showcasing your problem-solving skills.
✨Know Your Compliance and Safety Regulations
Familiarise yourself with health and safety regulations relevant to leisure activities. Be prepared to discuss how you ensure compliance in your previous roles, as this is crucial for the position.
✨Demonstrate Resource Management Skills
Discuss your experience with budgeting and resource management. Provide examples of how you've effectively managed schedules and resources to maximise efficiency in a fast-paced environment.
