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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at our holiday park.
- Company: Join Haven, a vibrant holiday park known for fun and adventure in Northumberland.
- Benefits: Enjoy an attractive salary, annual bonuses, and exclusive discounts on dining and holidays.
- Why this job: Be part of a supportive culture that values growth, teamwork, and memorable guest interactions.
- Qualifications: Experience in leisure management or hospitality is preferred; training will be provided.
- Other info: Flexible hours with opportunities for career development and fully funded qualifications.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
Job Details
- Position: Activities & Pool Manager
- Type: Full-Time / Permanent
- Bonus: Up to 10% Annual Bonus
Join our One Great Team here at Haven as an Activities & Pool Manager! Bring your leadership skills to the poolside, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Activities & Leisure Manager employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Leisure Manager
✨Tip Number 1
Familiarise yourself with Haven's values and mission. Understanding what drives the company will help you align your answers during the interview and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you've motivated teams in the past. Think of specific examples where you successfully led a team to achieve targets or improve guest experiences.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to leisure and hospitality. Being able to speak confidently about compliance will show that you take safety seriously and understand its importance in this role.
✨Tip Number 4
Think about potential challenges you might face in this role and how you would address them. Being prepared with solutions will demonstrate your problem-solving skills and readiness to tackle operational issues.
We think you need these skills to ace Activities & Leisure Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles within sports, leisure, or hospitality. Emphasise any specific achievements related to team management, guest satisfaction, and resource management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for activities and leisure management. Mention how your skills align with the key responsibilities outlined in the job description, such as performance management and problem-solving.
Highlight Relevant Certifications: If you have any certifications like PPO or SPTO, be sure to mention them in your application. Even if they are not essential, they can set you apart from other candidates.
Showcase Customer Service Skills: In your application, provide examples of how you've successfully handled customer service challenges in the past. This will demonstrate your ability to ensure top-tier guest satisfaction, which is crucial for this role.
How to prepare for a job interview at Haven
✨Show Your Leadership Skills
As an Activities & Leisure Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on motivation and achieving targets.
✨Emphasise Guest Experience
Highlight your commitment to guest satisfaction during the interview. Share specific instances where you improved service or resolved guest issues, showcasing your problem-solving skills.
✨Discuss Resource Management
Be ready to talk about your experience with budgeting and resource management. Provide examples of how you've effectively managed schedules and resources to maximise efficiency in previous roles.
✨Know Health and Safety Regulations
Familiarise yourself with health and safety regulations relevant to leisure and hospitality. Be prepared to discuss how you ensure compliance and safety in your operations, as this is a key responsibility of the role.
