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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at our resort.
- Company: Join Haven, a vibrant resort on North Wales' stunning coastline.
- Benefits: Enjoy competitive pay, bonuses, discounts, and career development opportunities.
- Why this job: Be part of an energetic team that values growth, fun, and guest satisfaction.
- Qualifications: Experience in leisure management and strong leadership skills are essential.
- Other info: On-site accommodation may be available; flexible working options encouraged.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Presthaven Beach resort which sits on a scenic stretch of North Wales' Irish Sea coastline.
Job Details
- Position: Activities & Pool Manager
- Type: Full-Time / Permanent
- Bonus: Up to 10% Annual Bonus
Bring your leadership skills to the poolside, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done. You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more.
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteambourne-leisure.co.uk.
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Activities & Leisure Manager employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Leisure Manager
✨Tip Number 1
Familiarise yourself with the specific activities and leisure offerings at Presthaven Beach Resort. Understanding what makes their guest experiences unique will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Highlight your leadership experience in similar roles, especially in fast-paced environments. Be ready to share specific examples of how you've motivated teams and improved guest satisfaction in previous positions.
✨Tip Number 3
Prepare to discuss your approach to problem-solving and resource management. Think of scenarios where you've successfully tackled operational challenges or managed budgets effectively, as these are key aspects of the role.
✨Tip Number 4
Show your commitment to health and safety regulations by being knowledgeable about relevant policies. This will not only demonstrate your professionalism but also reassure the hiring team of your ability to maintain a safe environment for guests and staff.
We think you need these skills to ace Activities & Leisure Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles within sports, leisure, or hospitality. Emphasise your skills in team management, customer service, and problem-solving, as these are crucial for the Activities & Leisure Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable guest experiences. Mention specific examples of how you've successfully led teams and improved service standards in previous roles.
Highlight Compliance Knowledge: Since compliance and safety are key responsibilities, include any relevant knowledge or experience you have with health and safety regulations. This will demonstrate your ability to maintain high standards in the workplace.
Prepare for the Interview: If shortlisted, be ready to discuss your leadership style and how you motivate teams. Think of examples where you've tackled challenges or improved guest satisfaction, as these will likely come up during the interview process.
How to prepare for a job interview at Haven
✨Show Your Leadership Skills
As an Activities & Leisure Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on motivation and support. Highlight any specific achievements that showcase your ability to inspire others.
✨Emphasise Guest Experience
Since guest satisfaction is key in this role, be ready to discuss how you've handled customer concerns in previous positions. Share specific instances where you improved service or created a welcoming atmosphere, as this will show your commitment to enhancing guest experiences.
✨Demonstrate Problem-Solving Skills
The ability to quickly resolve operational issues is crucial. Think of examples where you've tackled challenges effectively, whether it's managing resources or addressing unexpected situations. This will illustrate your capability to keep things running smoothly.
✨Know Your Compliance and Safety Regulations
Familiarise yourself with health and safety regulations relevant to leisure activities. Be prepared to discuss how you've ensured compliance in past roles, as this knowledge is essential for maintaining a safe environment for both guests and staff.
