At a Glance
- Tasks: Lead a fun team, ensure guest satisfaction, and maintain safety standards.
- Company: Join Haven, the UK's leading holiday operator with stunning seaside locations.
- Benefits: Earn up to £12.71 per hour, plus exclusive discounts and career development.
- Other info: Comprehensive training provided, with opportunities for fully funded qualifications.
- Why this job: Make unforgettable memories while leading a vibrant team in a dynamic environment.
- Qualifications: Experience in leisure or recreation settings preferred; strong leadership skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Position: Activities and Leisure Shift Leader Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £12.71 per hour (additional £1 per hour when leading a shift)
Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating team members to deliver excellent service
- Provide prompt, professional guest service, addressing complaints and special requests
- Enforce facility rules and regulations to promote a safe and enjoyable environment
- Conduct regular safety inspections of pool equipment, facilities, and activities areas
- Supervise and motivate the team, promoting a positive, fun, and safe work environment
- Ensure all safety guidelines are followed, including proper use of equipment and adherence to company guidance
- Assist in training new team members on company policies and procedures
- Participate in team duties whilst stepping up as the shift leader when assigned
Requirements
- Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports, activities, or recreation setting is preferred
- Strong leadership and communication skills
- Detail-oriented with a strong commitment to conducting thorough safety checks and full compliance with safety guidelines
- Ability to maintain focus and act quickly in emergency situations
- Committed to providing high‑quality, customer‑focused service
- Flexibility to work weekends, evenings, and bank holidays as needed
- Preferred Qualifications
- National Pool Management Qualification (NPMQ)
- National Pool Lifeguard Qualification (NPLQ)
- Swimming Pool Technical Operator Qualification (SPTO)
- National Pool Lifeguard Qualification Training Assessor (NPLQ TA)
Full training and courses will be available to the right candidate to ensure the highest standards are upheld when leading shifts.
This opportunity requires the successful candidate to undergo and satisfactorily complete an Enhanced DBS check prior to starting work.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
We’re always looking to hire the most talented people we can, and we’re excited that you’re exploring opportunities with us.
You’ll be able to track your progress throughout the selection process and receive alerts about new opportunities that might be a great fit.
Thanks again for considering a future with our team. We’re glad you’re here!
At Haven, we believe a career should be more than just a job - it should be something you love.
As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities.
With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences - not just for our guests and holiday homeowners, but for our team too.
From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day.
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Activities and Leisure Shift Leader employer: Haven
Haven is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals eager to lead in the rapidly evolving field of Enterprise AI. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work alongside senior leaders across various departments, ensuring your contributions drive meaningful impact. Located in a vibrant area, Haven offers a dynamic work environment that values creativity and teamwork, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Activities and Leisure Shift Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Haven. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Haven
Don't be shy about reaching out to Haven directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Activities and Leisure Shift Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Haven and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Haven
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
