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- Tasks: Lead a team of receptionists and ensure a welcoming experience for clients and their pets.
- Company: Join Haven Veterinary Surgeons, a caring and passionate veterinary practice.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an enthusiastic individual with a passion for animals to join us as a Head Receptionist at Haven Veterinary Surgeons.
Location: Haven Vets
Contract: Nicola Jacobs
Hours: 40 hours per week
Shift Pattern: 8am to 7pm Monday to Friday on a rotation basis, 1 in 4 Saturdays 8.30-1pm
About the role
Day-to-day responsibilities will include:
- Managing the Receptionist team, including training and providing support and guidance
- Creating and managing the team rota
- Supporting with Recruitment and liaising with the internal recruitment team
- Account Control & Debt Management
- Manage the processing of insurance claims
- Assist in the management of our Healthy Pet Club
- Stock control
Additional Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Head Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary will be dependent on skills and experience
- And all the usual CVS Vets benefits!
Head Receptionist in Great Yarmouth employer: Haven Veterinary Surgeons
Contact Detail:
Haven Veterinary Surgeons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in Great Yarmouth
✨Tip Number 1
Get to know the company! Before your interview, check out Haven Veterinary Surgeons' website and social media. Understanding their values and culture will help you connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show your passion for animals! During the interview, share any relevant experiences that highlight your love for pets and customer service. This will resonate well with the team at Haven Vets.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head Receptionist in Great Yarmouth
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for animals right from the start! In your application, mention any relevant experience or personal stories that highlight your love for pets and how it drives you in a role like this.
Tailor Your CV: Make sure your CV is tailored to the Head Receptionist position. Highlight your previous receptionist experience and any skills that match the job description, like customer service and team management. We want to see how you fit into our Haven family!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to outline your key skills and experiences without rambling. A well-structured letter goes a long way!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Haven Veterinary Surgeons while you’re at it!
How to prepare for a job interview at Haven Veterinary Surgeons
✨Know Your Stuff
Before the interview, make sure you’re familiar with Haven Veterinary Surgeons and their values. Research their services and any recent news about them. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Skills
Prepare to discuss your previous receptionist experience in detail. Highlight specific examples where you’ve managed a team, dealt with customer queries, or handled stressful situations. This will demonstrate your capability to thrive in the Head Receptionist role.
✨Practice Empathy
Given the emotional nature of veterinary work, be ready to talk about how you handle distressing situations. Share examples that showcase your empathy and communication skills, as these are crucial for providing a warm experience to clients.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the practice’s approach to client care. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
