At a Glance
- Tasks: Manage properties and ensure tenants have a great experience in their homes.
- Company: Haven Rise, a dedicated social housing provider in London.
- Benefits: Generous salary, real responsibility, and opportunities for personal growth.
- Other info: Join a supportive team and grow with us as we expand.
- Why this job: Make a meaningful impact by changing families' lives through housing.
- Qualifications: Experience in property management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Haven Rise is a registered housing provider delivering temporary accommodation and lettings across London. We work in partnership with local authorities to provide safe, dignified homes for households who need them most.
The Role
- Maintenance & property condition
- Log, triage and resolve maintenance issues end-to-end
- Brief contractors, obtain quotes, and chase work through to sign-off
- Carry out routine inspections and keep accurate property records
- Coordinate void turnarounds so homes are re-let quickly and to standard
- Tenant experience
- Run smooth, welcoming move-ins and inductions
- Be the first point of contact for tenant queries — by phone, email and in person
- Handle difficult conversations with empathy and professionalism
- Support tenants to settle in and sustain their tenancy
- Tenancy set-up
- Set up utilities (gas, electric, water) and council tax from day one
- Register tenants with the relevant local authority and keep records current
- Prepare tenancy paperwork and ensure everything is signed and filed
- Compliance & licensing
- Keep every property fully compliant — gas safety, EICRs, EPCs, fire safety, HHSRS
- Manage selective and HMO licensing across multiple boroughs
- Prepare for and pass local authority inspections
- Maintain accreditation standards (PRS, ARLA, registered provider obligations)
- Partnerships & network
- Build strong working relationships with council housing teams, procurement officers and support partners
- Manage a reliable network of contractors and suppliers
- Represent Haven Rise professionally in every external interaction
Who You Are
- At least 1 year of experience in property management, lettings, social housing, or temporary accommodation
- Calm under pressure — can hold a difficult call and leave the tenant feeling heard
- Highly organised, with a track record of following through and closing the loop
- Strong working knowledge of London — boroughs, council tax, utilities, and the realities of TA in the capital
- Confident communicator, both written and verbal
- Comfortable with email, spreadsheets, and property/CRM systems
- Full UK right to work; driving licence preferred
Nice to Have
- Experience working directly with local authority housing teams
- Familiarity with HMO licensing and housing health & safety standards
- ARLA Propertymark qualification (or working towards)
- Hebrew or another second language
What We Offer
- Generous salary, dependent on experience
- Real responsibility — own your portfolio from day one
- Meaningful work — every home you manage changes a family's life
- Supportive team — small, direct, and invested in your growth
- Room to grow as Haven Rise grows
Property Manager – Impactful Social Housing Lead employer: Haven Rise Shelter
Haven Rise Shelter Limited is an exceptional employer dedicated to making a meaningful impact in the community by providing safe and dignified homes for those in need. With a supportive team culture and a commitment to employee growth, you will have the opportunity to take real responsibility from day one while contributing to the lives of families across London. Join us to be part of a small, hands-on organisation where your work truly matters and every day brings the chance to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager – Impactful Social Housing Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local housing events or join online forums to meet others who share your passion for social housing.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of property management and compliance during interviews. Use real-life examples to highlight how you've handled maintenance issues or tenant queries in the past.
✨Tip Number 3
Be proactive! If you see a job at Haven Rise that excites you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for those tricky questions! Think about how you'd handle difficult conversations with tenants. Practising your responses can help you stay calm and collected during interviews, showing that you're the right fit for the role.
We think you need these skills to ace Property Manager – Impactful Social Housing Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Property Manager role. Highlight your experience in property management and social housing, and show us how you can make a difference at Haven Rise.
Showcase Your Communication Skills:Since you'll be dealing with tenants and local authorities, it's crucial to demonstrate your communication skills. Use clear, concise language in your application and provide examples of how you've handled difficult conversations in the past.
Highlight Your Organisational Skills:We love a well-organised candidate! Share specific examples of how you've managed multiple tasks or projects simultaneously. This will show us that you're ready to handle the day-to-day running of our portfolio.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Haven Rise Shelter
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and social housing. Familiarise yourself with the specific challenges faced in London, like council tax and utilities. This will show that you're not just interested in the role but also understand the context in which Haven Rise operates.
✨Show Empathy
As a Property Manager, you'll be dealing with tenants who may be going through tough times. Prepare to discuss how you would handle difficult conversations with empathy and professionalism. Think of examples from your past experience where you've successfully supported someone in a challenging situation.
✨Demonstrate Organisation Skills
This role requires strong organisational skills, so come prepared to talk about how you manage your workload. Bring examples of how you've kept track of multiple tasks or projects, especially in property management or similar fields. Highlight any systems or tools you use to stay organised.
✨Build Relationships
Haven Rise values partnerships with local authorities and contractors. Be ready to discuss how you've built and maintained professional relationships in your previous roles. Share specific instances where your networking skills have led to successful outcomes, as this will resonate well with their team-oriented approach.
