At a Glance
- Tasks: Manage properties, ensuring maintenance and tenant satisfaction while handling compliance and relationships.
- Company: Haven Rise Shelter Limited, a dedicated housing provider in London.
- Benefits: Generous salary, real responsibility, supportive team, and growth opportunities.
- Other info: Join a small, hands-on team committed to making a difference.
- Why this job: Make a meaningful impact by providing safe homes for families in need.
- Qualifications: 1 year of property management experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Haven Rise is a registered housing provider delivering temporary accommodation and lettings across London. We work in partnership with local authorities to provide safe, dignified homes for households who need them most.
The Role
- Log, triage and resolve maintenance issues end-to-end.
- Brief contractors, obtain quotes, and chase work through to sign-off.
- Carry out routine inspections and keep accurate property records.
- Coordinate void turnarounds so homes are re-let quickly and to standard.
- Run smooth, welcoming move-ins and inductions.
- Be the first point of contact for tenant queries — by phone, email and in person.
- Handle difficult conversations with empathy and professionalism.
- Support tenants to settle in and sustain their tenancy.
- Set up utilities (gas, electric, water) and council tax from day one.
- Register tenants with the relevant local authority and keep records current.
- Prepare tenancy paperwork and ensure everything is signed and filed.
- Keep every property fully compliant — gas safety, EICRs, EPCs, fire safety, HHSRS.
- Manage selective and HMO licensing across multiple boroughs.
- Prepare for and pass local authority inspections.
- Maintain accreditation standards (PRS, ARLA, registered provider obligations).
- Build strong working relationships with council housing teams, procurement officers and support partners.
- Manage a reliable network of contractors and suppliers.
- Represent Haven Rise professionally in every external interaction.
Who You Are
- At least 1 year of experience in property management, lettings, social housing, or temporary accommodation.
- Calm under pressure — can hold a difficult call and leave the tenant feeling heard.
- Highly organised, with a track record of following through and closing the loop.
- Strong working knowledge of London — boroughs, council tax, utilities, and the realities of TA in the capital.
- Confident communicator, both written and verbal.
- Comfortable with email, spreadsheets, and property/CRM systems.
- Full UK right to work; driving licence preferred.
Nice to Have
- Experience working directly with local authority housing teams.
- Familiarity with HMO licensing and housing health & safety standards.
- ARLA Propertymark qualification (or working towards).
- Hebrew or another second language.
What We Offer
- Generous salary, dependent on experience.
- Real responsibility — own your portfolio from day one.
- Meaningful work — every home you manage changes a family's life.
- Supportive team — small, direct, and invested in your growth.
- Room to grow as Haven Rise grows.
Property Manager employer: Haven Rise Shelter
Haven Rise Shelter Limited is an exceptional employer dedicated to providing meaningful work in the heart of London. With a generous salary and a supportive, hands-on team, employees have the opportunity to take real responsibility from day one while making a significant impact on the lives of families in need. The company fosters a culture of growth and collaboration, ensuring that as Haven Rise expands, so do the professional opportunities for its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local events, join online forums, and don’t be shy about reaching out to current employees at Haven Rise through LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Haven Rise and understand their mission in providing dignified homes. Be ready to discuss how your experience aligns with their values and the specific responsibilities of the Property Manager role.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've handled maintenance issues or tenant queries in the past. Highlight your calmness under pressure and how you’ve made tenants feel heard — that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Haven Rise team. So, get your application in and let’s make a difference together!
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Property Manager role. Highlight your experience in property management, lettings, or social housing, and don’t forget to mention any relevant qualifications or skills that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about providing safe homes and how your experience aligns with our mission at Haven Rise. Keep it personal and engaging!
Showcase Your Communication Skills:As a Property Manager, communication is key. In your application, demonstrate your ability to handle difficult conversations with empathy and professionalism. Share examples of how you've successfully managed tenant queries in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Haven Rise Shelter
✨Know Your Stuff
Make sure you brush up on your knowledge of property management, especially in the context of social housing and temporary accommodation. Familiarise yourself with local authority processes, compliance standards, and the specific challenges faced in London. This will show that you're not just interested in the role, but that you understand the environment you'll be working in.
✨Showcase Your Empathy
As a Property Manager, you'll need to handle difficult conversations with tenants. Prepare examples from your past experience where you've successfully navigated tough situations with empathy and professionalism. This will demonstrate your ability to connect with people and resolve issues effectively.
✨Get Organised
Being highly organised is key in this role. Bring along a portfolio or examples of how you've managed multiple tasks or projects simultaneously in previous jobs. Highlight your methods for keeping track of maintenance issues, tenant queries, and compliance records to show that you can handle the responsibilities of the position.
✨Build Relationships
Since the role involves working closely with council housing teams and contractors, think about how you can demonstrate your relationship-building skills. Share stories of how you've successfully collaborated with others in the past, and be ready to discuss how you would approach building those partnerships at Haven Rise.
