At a Glance
- Tasks: Manage properties and ensure tenants have a great experience in their homes.
- Company: Haven Rise, a dedicated social housing provider in London.
- Benefits: Generous salary, real responsibility, and opportunities for personal growth.
- Other info: Join a supportive team and help shape the future of housing.
- Why this job: Make a meaningful impact by providing safe homes for families in need.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Haven Rise is a registered housing provider delivering temporary accommodation and lettings across London. We work in partnership with local authorities to provide safe, dignified homes for households who need them most — currently 73,310 in London alone, including one in every 21 children. We are small, hands‑on, and serious about doing this work well.
The Role
As Property Manager, you'll be the person who keeps our homes — and the people in them — looked after. You'll own the day‑to‑day running of our portfolio: maintenance, move‑ins, compliance, and the relationships that hold it all together. It's a role with real responsibility from day one, and the chance to shape how we grow.
- Maintenance & property condition
- Log, triage and resolve maintenance issues end-to-end
- Brief contractors, obtain quotes, and chase work through to sign-off
- Carry out routine inspections and keep accurate property records
- Coordinate void turnarounds so homes are re-let quickly and to standard
- Tenant experience
- Run smooth, welcoming move‑ins and inductions
- Be the first point of contact for tenant queries — by phone, email and in person
- Handle difficult conversations with empathy and professionalism
- Support tenants to settle in and sustain their tenancy
- Tenancy set-up
- Set up utilities (gas, electric, water) and council tax from day one
- Register tenants with the relevant local authority and keep records current
- Prepare tenancy paperwork and ensure everything is signed and filed
- Compliance & licensing
- Keep every property fully compliant — gas safety, EICRs, EPCs, fire safety, HHSRS
- Manage selective and HMO licensing across multiple boroughs
- Prepare for and pass local authority inspections
- Maintain accreditation standards (PRS, ARLA, registered provider obligations)
- Partnerships & network
- Build strong working relationships with council housing teams, procurement officers and support partners
- Manage a reliable network of contractors and suppliers
- Represent Haven Rise professionally in every external interaction
Who You Are
- At least 1 year of experience in property management, lettings, social housing, or temporary accommodation
- Calm under pressure — can hold a difficult call and leave the tenant feeling heard
- Highly organised, with a track record of following through and closing the loop
- Strong working knowledge of London — boroughs, council tax, utilities, and the realities of TA in the capital
- Confident communicator, both written and verbal
- Comfortable with email, spreadsheets, and property/CRM systems
- Full UK right to work; driving licence preferred
Nice to Have
- Experience working directly with local authority housing teams
- Familiarity with HMO licensing and housing health & safety standards
- ARLA Propertymark qualification (or working towards)
- Hebrew or another second language
What We Offer
- Generous salary, dependent on experience
- Real responsibility — own your portfolio from day one
- Meaningful work — every home you manage changes a family's life
- Supportive team — small, direct, and invested in your growth
- Room to grow as Haven Rise grows
Property Manager – Impactful Social Housing Lead in London employer: Haven Rise Shelter
Haven Rise Shelter Limited is an exceptional employer dedicated to making a meaningful impact in the community by providing safe and dignified homes for those in need. With a supportive team culture and a commitment to employee growth, you will have the opportunity to take on real responsibility from day one while contributing to the lives of families across London. Join us in a role that not only offers a generous salary but also allows you to shape the future of social housing in a hands-on environment.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager – Impactful Social Housing Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local housing events or join online forums to meet potential employers and learn about job openings before they hit the mainstream.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've handled maintenance issues or tenant queries. We want to see your problem-solving skills in action!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested in the role and gives you another chance to highlight why you're the perfect fit for Haven Rise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our mission to provide safe homes for those who need them most.
We think you need these skills to ace Property Manager – Impactful Social Housing Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Property Manager. Highlight your experience in property management, lettings, and social housing, and don’t forget to mention any relevant qualifications or skills that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about social housing and how your background makes you the perfect fit for Haven Rise. Be genuine and let your personality come through!
Showcase Your Communication Skills:As a Property Manager, communication is key. In your application, demonstrate your ability to handle difficult conversations with empathy and professionalism. Share examples of how you've successfully managed tenant queries or resolved issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Haven Rise Shelter
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and social housing. Familiarise yourself with the specific challenges faced in London, such as council tax and utilities. This will show that you're not just interested in the role but also understand the context in which Haven Rise operates.
✨Showcase Your Empathy
As a Property Manager, you'll be dealing with tenants who may be going through tough times. Prepare examples of how you've handled difficult conversations in the past, demonstrating your ability to listen and respond with empathy. This will highlight your suitability for the role and your commitment to tenant experience.
✨Get Organised
Being highly organised is key in this role. Bring along a portfolio or examples of how you've managed multiple tasks or projects simultaneously. Discuss your methods for keeping track of maintenance issues, compliance records, and tenant communications to illustrate your organisational skills.
✨Build Relationships
Haven Rise values strong partnerships with local authorities and contractors. Think about how you've built and maintained professional relationships in previous roles. Be ready to discuss your approach to networking and collaboration, as this will be crucial in your new position.
