At a Glance
- Tasks: Support owners with account queries and ensure smooth financial processes.
- Company: Join Haven, a part of the award-winning Bourne Leisure family.
- Benefits: Competitive salary, annual bonus, holiday discounts, and wellbeing support.
- Other info: Hybrid working model with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in accounts or credit control, excellent communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Accounts Administrator Hemel Hempstead (Hybrid – 3 days per week in office) Permanent | Full Time Competitive salary + bonus and benefits
About the role
Do you love helping people and take pride in getting the detail right? If so, we’d love to hear from you! Haven is looking for a warm, organised and customer-focused Accounts Administrator to join our Owner Accounts team, supporting the 23,000 owners who make our parks their home away from home. Reporting to the Owner Accounts Team Manager, you’ll be the friendly voice at the end of the phone for owners across up to 10 Haven Parks. From annual site fees and caravan running costs, to payment queries, special payment arrangements and closing accounts when owners leave park, you’ll play an important role in delivering a smooth, supportive experience during moments that really matter. It’s a role that blends great customer service with careful account administration and credit control. You’ll work closely with Park teams, our Finance Leadership Team and Operations Directors, bringing a patient, understanding approach to every conversation and a sharp eye for accuracy behind the scenes.
Your Opportunity
- Support owners with site fee arrangements, payment queries and account questions, using a patient, understanding and professional telephone manner
- Manage credit control and outstanding debt collection for up to 10 Haven Parks, following our credit control procedures
- Administer special payment arrangements and support owners experiencing financial difficulties, working closely with Park teams
- Process Owner leaving forms, close accounts and manage refunds and payments in a timely, accurate way
- Deliver exceptional customer service, ensuring owners receive the right information and their expectations are exceeded
- Handle enquiries from owners and liaise with Park and Management teams where appropriate
- Contribute ideas to help us improve our systems, processes and the overall owner experience
What we’d like you to bring
- Experience in a similar accounts role, credit control, debt management etc
- Excellent interpersonal and communication skills, with a patient and understanding approach
- Highly organised with meticulous attention to detail
- Proficient in Microsoft Excel and Word, with a keen interest in improving systems and bringing fresh ideas
- Ability to problem-solve, prioritise and multi-task effectively
- A committed team player who is happy to offer help during busy periods without being prompted
- Able to work independently without constant supervision
- A strong work ethic and a responsible approach to handling personal data
Why Haven?
You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year. At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.
What’s In It For You?
- ‘Holiday Buy Scheme’
- Annual bonus
- Generous discounts on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We're part of the award-winning Bourne Leisure family - Haven & Warner Hotels - with 9,000 team members across 39 seaside locations and our HQ in Hemel Hempstead. We're defined by our people and our Breath of Fresh Air culture, which values authenticity and supports every team member. We operate a hybrid model (60% office-based, occasionally on Park or at external events), and we're genuinely committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments, flexible working, part-time, or job-share options where possible.
What to expect in recruitment
The interview process is up to 3 stages and may include a presentation or skills test. If you need any support or reasonable adjustments to perform at your best, just let us know – we're here to help. Get in touch at resourcingteam@haven.com with any questions.
What We Offer
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Accounts Administrator in Hemel Hempstead employer: Haven Leisure Ltd
Haven Leisure Ltd is an exceptional employer, offering a dynamic work environment where safety and guest satisfaction are paramount. With a strong emphasis on employee development and a culture that values teamwork and leadership, our Security Manager role provides opportunities for personal growth and career advancement, all while enjoying the beautiful surroundings of our holiday park. Additionally, the potential for annual bonuses and a supportive atmosphere make Haven a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Administrator in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haven Leisure Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haven Leisure Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Accounts Administrator in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haven Leisure Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Haven Leisure Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haven Leisure Ltd!
How to prepare for a job interview at Haven Leisure Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
