At a Glance
- Tasks: Support families with care access and provide essential administrative assistance.
- Company: Join Haven House, a compassionate children's hospice making a real difference.
- Benefits: Enjoy 27 days' leave, pension matching, and various employee perks.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Be the first point of contact for families in need and make a meaningful impact.
- Qualifications: Previous admin experience and strong communication skills required.
The predicted salary is between 21752 - 26586 £ per year.
- Salary
- Hours
- : Full time (with some flexibility, including one Saturday morning per quarter)
- Reporting to
- : Family & Administration Team Lead
- About Haven House
Haven House Children’s Hospice supports babies, children and young people with life-limiting and life-threatening conditions, and the families who care for them.
We provide specialist care, emotional support and practical help, always focused on compassion, dignity and respect.
Our Family Administration Support Team (FAST) plays a vital role in ensuring families can access the right support at the right time.
Why join Haven House?
This is an opportunity to be part of a supportive, values-driven organisation where your work genuinely makes a difference.
You will play a key role in helping families access care and support during some of the most difficult times in their lives, while being part of a friendly and dedicated team.
About the role
We are looking for an organised, compassionate and proactive Family & Administration Support Co-ordinator to join our Care directorate.
This role is often the first point of contact for families, making it ideal for someone who combines strong administrative skills with empathy, professionalism and confidence communicating with people during challenging times.
You will provide high-quality administrative and data support to the Care team, help coordinate bookings and referrals, and ensure information is recorded accurately across our systems.
You will also work closely with families and professionals to ensure enquiries are triaged effectively and support is timely.
- What you’ll be doing
- Acting as a first point of contact for families and professionals, triaging enquiries and ensuring they are passed to the right team promptly.
- Coordinating in-house and community bookings and maintaining accurate records on the Care Database.
- Liaising with families to provide information, reassurance and signposting to relevant services.
- Attending weekly multidisciplinary panel meetings and ensuring referrals are acknowledged and actioned.
- Supporting coordination of the Pharmacy Clinic alongside the Pharmacy Technician (including one Saturday morning per quarter).
- Providing day-to-day administrative support to the Care team, including minute taking and project work.
- Extracting and preparing activity data and supporting audits and reporting.
- Supporting service volunteers and contributing to a smooth-running administrative function.
About you
- You will have previous administrative experience and be confident using IT systems, databases and Microsoft Office applications.
You’ll be organised, adaptable and able to manage competing priorities, while remaining calm and professional.
- You’ll have strong communication skills and feel comfortable speaking with families, colleagues and external professionals.
An understanding of the needs of children with complex or additional needs, and the ability to respond sensitively, is essential.
- Most importantly, you will share Haven House’s commitment to compassionate, family-centred support.
- As an employee you will be entitled to the following range of benefits:
- 27 days' annual leave
- Pension scheme (company matches contribution up to 7%)
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
- Interest free season ticket loan
Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
Employment is subject to receipt of satisfactory references and an enhanced DBS check.
Haven House reserves the right to commence the recruitment process before the closing date.
- Interviews week commencing 14 September 2026
- #J-18808-Ljbffr
Family & Administration Support Co-ordinator employer: Haven House
Haven House is an exceptional employer, offering a supportive work environment where flexibility and employee well-being are prioritised. With a comprehensive benefits package including generous annual leave, a pension scheme, and opportunities for personal growth, we foster a culture of teamwork and respect, making it a rewarding place to work in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Family & Administration Support Co-ordinator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Haven House.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Haven House.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Haven House.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Haven House. Apply directly through us to stand out!
We think you need these skills to ace Family & Administration Support Co-ordinator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Haven House. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Family & Administration Support Co-ordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Haven House
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Haven House. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
