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- Tasks: Provide vital admin support to families and care teams, ensuring smooth service access.
- Company: Compassionate hospice dedicated to supporting families with life-limiting conditions.
- Benefits: Flexible hours, meaningful work, and opportunities for personal growth.
- Why this job: Make a real difference in families' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team in a rewarding environment with career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
The Family Administration Support Team (FAST) provides day to day administration to the Care directorate. FAST acts as the first point of contact for families, ensuring smooth access to services as well as offering advice to families that are caring for a child with a life limiting or life-threatening condition to help address their individual needs. The post holder will provide efficient and effective administrative support to the Care directorate and will support the provision of data for the organisation. The Family Administration Support Co-ordinator will be responsible for working with all Care administrative systems within the hospice to support both Care staff and families.
Responsibilities
- Triage enquiries to the teams, ensuring they are forwarded to the correct person and that those enquiries are acted upon.
- Make in-house and community bookings for families and ensure the appropriate data entry into The Care Database system.
- Ensure all changes and amendments to The Care Database are actioned in a timely manner and troubleshoot any problems.
- Liaise with parents/carers and professionals when required.
- Communicate with families, provide support and signpost them to relevant resources.
- Attend weekly multi-disciplinary panel meetings and ensure that referrals are acknowledged and actioned.
- Assist in coordinating the Pharmacy Clinic for families alongside the Pharmacy Technician, including working one Saturday per quarter in the mornings.
- Provide day to day general administrative team support and ensure completion of quarterly audits to comply with clinical reporting.
- Provide wider support to the Senior Care team (e.g., minute taking) and carry out project work as required.
- Support and provide data for reports using The Care Database and support service volunteers.
- Extract monthly activity data from The Care Database.
Family Support Administrator in London employer: Haven House Children's Hospice
Contact Detail:
Haven House Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work with families. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to family support roles. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show your passion for helping families! During interviews, share personal stories or experiences that highlight your commitment to supporting those in need. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Family Support Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Family Support Administrator role. Highlight your relevant experience in administration and any previous work with families or vulnerable groups. We want to see how you can bring your unique skills to our team!
Show Your Passion: In your application, let us know why you're passionate about supporting families, especially those dealing with life-limiting conditions. Share any personal experiences or motivations that drive you to make a difference. We love hearing genuine stories!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, especially since this role involves liaising with families and professionals.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Haven House Children's Hospice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Family Support Administrator. Familiarise yourself with the Care Database system and the types of enquiries you might handle. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Empathy and Communication Skills
Since this role involves liaising with families in sensitive situations, it's crucial to convey empathy during your interview. Prepare examples of how you've effectively communicated with others in challenging circumstances. This will highlight your ability to support families and work collaboratively with care staff.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to triage enquiries. Think of specific situations where you've had to prioritise tasks or resolve issues quickly. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
