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- Tasks: Support families with care access and provide essential administrative assistance.
- Company: Join Haven House, a compassionate children's hospice making a real difference.
- Benefits: Enjoy flexible working, generous leave, and various employee perks.
- Why this job: Be the first point of contact for families in need, providing vital support.
- Qualifications: Previous admin experience and strong communication skills are essential.
- Other info: Work in a friendly team dedicated to making a positive impact.
The predicted salary is between 26936 - 26936 £ per year.
Salary: Band 2 £26,936
Hours: Full time (with some flexibility, including one Saturday morning per quarter)
Reporting to: Family & Administration Team Lead
About Haven House
Haven House Children's Hospice supports babies, children and young people with life-limiting and life-threatening conditions, and the families who care for them. We provide specialist care, emotional support and practical help, always focused on compassion, dignity and respect.
Our Family Administration Support Team (FAST) plays a vital role in ensuring families can access the right support at the right time.
Why join Haven House?
This is an opportunity to be part of a supportive, values-driven organisation where your work genuinely makes a difference. You will play a key role in helping families access care and support during some of the most difficult times in their lives, while being part of a friendly and dedicated team.
About The Role
We are looking for an organised, compassionate and proactive Family & Administration Support Co-ordinator to join our Care directorate. This role is often the first point of contact for families, making it ideal for someone who combines strong administrative skills with empathy, professionalism and confidence communicating with people during challenging times.
You will provide high-quality administrative and data support to the Care team, help coordinate bookings and referrals, and ensure information is recorded accurately across our systems. You will also work closely with families and professionals to ensure enquiries are triaged effectively and support is timely.
What You'll Be Doing
- Acting as a first point of contact for families and professionals, triaging enquiries and ensuring they are passed to the right team promptly.
- Coordinating in-house and community bookings and maintaining accurate records on the Care Database.
- Liaising with families to provide information, reassurance and signposting to relevant services.
- Attending weekly multidisciplinary panel meetings and ensuring referrals are acknowledged and actioned.
- Supporting coordination of the Pharmacy Clinic alongside the Pharmacy Technician (including one Saturday morning per quarter).
- Providing day-to-day administrative support to the Care team, including minute taking and project work.
- Extracting and preparing activity data and supporting audits and reporting.
- Supporting service volunteers and contributing to a smooth-running administrative function.
About You
You will have previous administrative experience and be confident using IT systems, databases and Microsoft Office applications. You'll be organised, adaptable and able to manage competing priorities, while remaining calm and professional.
You'll have strong communication skills and feel comfortable speaking with families, colleagues and external professionals. An understanding of the needs of children with complex or additional needs, and the ability to respond sensitively, is essential.
Most importantly, you will share Haven House's commitment to compassionate, family-centred support.
Benefits
As an employee you will be entitled to the following range of benefits:
- Flexible working
- 27 days' annual leave pro rata
- Pension scheme (company matches contribution up to 7%)
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
- Interest free season ticket loan
- Blue Light Card discount scheme
- Life Cover at 2x salary
Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.
To apply for the role, please download the application and job description and return to resourcing. Haven House reserves the right to commence the recruitment process before the closing date.
Closing date: Friday 6 February
Interviews: week commencing 16 February
FAMILY & ADMINISTRATION SUPPORT CO-ORDINATOR in London employer: Haven House Children's Hospice
Contact Detail:
Haven House Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FAMILY & ADMINISTRATION SUPPORT CO-ORDINATOR in London
✨Tip Number 1
Get to know the organisation! Research Haven House and understand their values and mission. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for families, being able to convey empathy and professionalism is key. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed competing priorities in previous roles. This will demonstrate your ability to stay calm and efficient under pressure, which is crucial for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our supportive team at Haven House.
We think you need these skills to ace FAMILY & ADMINISTRATION SUPPORT CO-ORDINATOR in London
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through. Remember, this role is all about supporting families during tough times, so share any relevant experiences that highlight your compassionate nature.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use headings and bullet points where necessary to showcase your administrative skills. We love a tidy application that reflects your ability to manage information effectively!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific requirements of the Family & Administration Support Co-ordinator role. Highlight your relevant experience and how it aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Haven House Children's Hospice
✨Know the Organisation
Before your interview, take some time to research Haven House and its mission. Understand their values and the specific challenges faced by families they support. This will help you demonstrate your genuine interest in the role and how you can contribute to their compassionate approach.
✨Showcase Your Empathy
As a Family & Administration Support Co-ordinator, empathy is key. Prepare examples from your past experiences where you've successfully communicated with families or handled sensitive situations. This will show that you can connect with people during challenging times, which is crucial for this role.
✨Highlight Your Organisational Skills
Be ready to discuss your administrative experience and how you manage competing priorities. Think of specific instances where you coordinated bookings or maintained accurate records. This will illustrate your ability to keep things running smoothly in a busy environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and how success is measured at Haven House. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values and career goals.
