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- Tasks: Provide vital admin support to families and care teams in a compassionate environment.
- Company: Haven House, dedicated to supporting children with life-limiting conditions.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful work.
- Why this job: Make a real difference in the lives of families while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team committed to safeguarding and promoting welfare.
The predicted salary is between 30000 - 42000 £ per year.
The Family Administration Support Team (FAST) provides day to day administration to the Care directorate. FAST acts as the first point of contact for families, ensuring smooth access to services as well as offering advice to families that are caring for a child with a life limiting or life-threatening condition to help address their individual needs. The post holder will provide efficient and effective administrative support to the Care directorate and will support the provision of data for the organisation. The Family Administration Support Co-ordinator will be responsible for working with all Care administrative systems within the hospice to support both Care staff and families.
Responsibilities
- Triage enquiries to the teams, ensuring they are forwarded to the correct person and that those enquiries are acted upon.
- Make in-house and community bookings for families and ensure the appropriate data entry into The Care Database system.
- Ensure all changes and amendments to The Care Database are actioned in a timely manner and troubleshoot any problems.
- Liaise with parents/carers and professionals when required.
- Communicate with families, provide support and signpost them to relevant resources.
- Attend weekly multi-disciplinary panel meetings and ensure that referrals are acknowledged and actioned.
- Assist in coordinating the Pharmacy Clinic for families alongside the Pharmacy Technician, including working one Saturday per quarter in the mornings.
- Provide day to day general administrative team support and ensure completion of quarterly audits to comply with clinical reporting.
- Provide wider support to the Senior Care team (e.g., minute taking) and carry out project work as required.
- Support and provide data for reports using The Care Database and support service volunteers.
- Extract monthly activity data from The Care Database and transfer to Excel to ease analysis.
General requirements
- Safeguard all children and young people accessing services by responding to concerns in a timely and appropriate manner and escalating them in accordance with Haven House policy and procedures.
- Maintain confidentiality in all areas of work at Haven House; actively support and promote Haven House policies.
- Take responsibility for continuing professional development and cooperate with all staff to maintain harmonious inter-personal relationships, internally and externally.
- Attend staff meetings and training as required; ensure respect, dignity and privacy of children, young people and their families are respected as far as possible.
- Participate in supervision sessions and appraisals with your line manager; be aware of Haven House policies and procedures and adhere to these.
- Actively assist in education and training initiatives.
To support the organisation’s goals, Haven House is committed to Equal Opportunities in Employment and to safeguarding and promoting the welfare of children and young people; employment is subject to satisfactory references and an enhanced DBS check. Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Employment is subject to satisfactory references and an enhanced DBS check.
This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performance process.
Family Support Administrator employer: Haven House Children's Hospice
Contact Detail:
Haven House Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work with families. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to family support roles. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for helping families during interviews. Share personal stories or experiences that highlight your commitment to supporting children with life-limiting conditions. It’s all about making that emotional connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Family Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Family Support Administrator role. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back!
Show Your Passion: Let us know why you’re excited about this position! Share your motivation for wanting to support families dealing with life-limiting conditions. A personal touch can really make your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points shine through. Remember, we’re looking for effective communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haven House Children's Hospice
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Family Support Administrator. Familiarise yourself with the Care Database system and the types of enquiries you might handle. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy and Communication Skills
Since this role involves liaising with families and professionals, be prepared to demonstrate your communication skills. Think of examples where you've successfully supported someone or resolved a conflict. This will highlight your ability to connect with families in sensitive situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like triaging enquiries or managing data entry. Practice your responses by thinking through potential challenges and how you would address them effectively.
✨Highlight Your Teamwork Experience
The role requires working closely with various teams, so be ready to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and supported colleagues, especially in high-pressure situations.
