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- Tasks: Lead and inspire teams to drive performance in food and beverage operations.
- Company: Join an award-winning family at Haven, part of Bourne Leisure.
- Benefits: Enjoy 25 days holiday, annual bonus, and exclusive discounts.
- Why this job: Make a real impact in a dynamic environment with exciting career pathways.
- Qualifications: Proven F&B experience with strong leadership and strategic skills.
- Other info: Hybrid working model with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Field Based (regular travel to parks and the office)
Annual salary + bonus and benefits
Step into a pivotal leadership role as Deputy to the F&B Director, where your influence will empower park teams to hit their Balanced Scorecard targets and drive outstanding performance. You will lead and inspire the F&B Operational Support Managers and Franchise & New Openings Support Managers, ensuring seamless business partnering and successful initiative delivery. This role combines technical expertise, commercial insight, and hands-on operational leadership to champion Haven's strategic growth pillars. By providing clear insight and strong business partnership, you will enable park leaders to confidently deliver excellence across Haven's own brands and franchise operations.
Responsibilities
- Operating strategically with senior leaders, act as the core operational and franchise specialist, and maintain strong relationships across park F&B leadership and franchisors.
- Leading planning and implementation of pre-park opening, operational, and closure plans, ensuring consistent execution of safe systems and SOPs for both Haven and Franchise operations.
- Championing operational excellence by driving efficiency, performance improvements, best practice sharing, and robust reporting to support Balanced Scorecard targets.
- Partnering closely with Finance, Digital, EPOS, H&S, Capital Development, and other stakeholders to embed operating models, support franchise growth, and ensure aligned delivery of the F&B strategy.
- Leading and developing the F&B Operational Support Managers and Franchise/New Openings Support Managers to provide high-quality business partnering, coaching, and performance management across parks.
What we’d like you to bring
- Proven experience in the F&B industry, with strong knowledge of QSR, Fast Casual, and Casual Dining models, including franchise operations and multi-site management.
- Excellent communication, presentation, and facilitation skills, with the ability to balance the needs of guests, teams, and stakeholders effectively.
- Strong strategic, analytical, and problem-solving skills, complemented by advanced margin and performance management capabilities.
- Experienced in team management, situational leadership, change management, and thriving under pressure with effective time and project management skills.
- Proficiency in Word, Excel, Adobe, and advanced food hygiene, with comprehensive P&L knowledge and the ability to build collaborative relationships across diverse stakeholder groups.
What’s In It For You?
- 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
- Annual bonus
- Generous discounts on Haven and Warner Hotels holidays for you, your family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We are part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What it’s like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
Head of Food and Beverage Operations in Sunderland employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Food and Beverage Operations in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the F&B industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research Haven's values and recent initiatives, and think about how your experience aligns with their goals. Being able to speak their language will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Haven family.
We think you need these skills to ace Head of Food and Beverage Operations in Sunderland
Some tips for your application 🫡
Show Your Passion for F&B: When writing your application, let your love for the food and beverage industry shine through. Share specific experiences that highlight your expertise in QSR, Fast Casual, or Casual Dining models, and how you've made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to align with our job description. Highlight your strategic, analytical, and problem-solving skills, and provide examples of how you've successfully managed teams and projects in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We want to see your communication skills in action, so make it easy for us to understand your achievements and capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it efficiently. Plus, it shows you're keen on joining our team at Haven!
How to prepare for a job interview at Haven Holidays
✨Know Your F&B Stuff
Make sure you brush up on your knowledge of QSR, Fast Casual, and Casual Dining models. Be ready to discuss how your experience aligns with Haven's operational needs and franchise management. This will show that you understand the industry and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved performance. This role is all about leading and developing others, so demonstrating your leadership style will be key.
✨Be Ready for Strategic Discussions
Since this position involves working closely with senior leaders, come prepared to discuss strategic initiatives you've implemented before. Highlight your analytical skills and how you've used data to drive decisions. This will help you stand out as a candidate who can contribute to Haven's growth.
✨Practice Your Presentation Skills
You might need to deliver a presentation during the interview process, so practice makes perfect! Focus on clear communication and engaging storytelling. This will not only showcase your presentation skills but also demonstrate your ability to connect with diverse stakeholders.
