At a Glance
- Tasks: Lead the development of innovative Retail & EPOS solutions across UK parks.
- Company: Join an award-winning team at Bourne Leisure, home to Haven & Warner Hotels.
- Benefits: Enjoy 25 days holiday, annual bonuses, and exclusive discounts for you and your family.
- Other info: Flexible hybrid working model with exciting career development opportunities.
- Why this job: Shape guest experiences with cutting-edge technology and make a real impact.
- Qualifications: Experience in product management within retail or EPOS environments is essential.
The predicted salary is between 55000 - 65000 £ per year.
Location: Field Based - Regular UK Travel
Contract Type: 12 Month FTC
Salary: Competitive annual salary, bonus and benefits
Your Opportunity
We're looking for a forward-thinking Product Manager to lead the development and roll-out of our Retail & EPOS engineering solutions across our UK parks. You'll play a pivotal role in evolving how we deliver retail experiences to our guests, creating seamless systems that improve efficiency and drive both revenue and guest satisfaction. This is a unique opportunity to shape a product with a strong hardware and software component, working across Digital, Operations and Engineering to take solutions from concept through to successful deployment at scale. If you're energised by complex challenges, guest-centred innovation, and the chance to deliver real impact across multi-site operations, this could be the role for you.
What you'll be doing
- Lead the product roadmap for Retail & EPOS engineering solutions.
- Deliver digital products that enhance guest experience and support business goals.
- Manage end-to-end product discovery, development, testing, and go-to-market.
- Collaborate with cross-functional teams including Operations, Engineering, UX, and Product colleagues.
- Ensure EPOS and retail products align with brand strategy, compliance, and user safety.
- Drive successful roll-out across multi-site operations.
- Use data to track outcomes and optimise product performance.
- Partner closely with operations teams to ensure smooth adoption and impact.
- Champion continuous improvement, experimentation, and innovation.
- Keep guests and owners at the centre of all product decisions.
What we'd like you to bring
- Experience rolling out hardware/software products at scale across multi-site businesses.
- Strong background in product management, ideally within Retail or EPOS environments (e.g. supermarket, EPOS supplier, food delivery).
- Knowledge of UX design, agile frameworks, and product methodologies.
- Commercial acumen with a focus on revenue growth and guest satisfaction (NPS).
- Experience working closely with operations teams.
- Excellent communication and stakeholder management skills.
- Ability to analyse competitor products and apply insights.
- Creative problem-solving and the confidence to challenge existing approaches.
- A collaborative, guest-centred mindset aligned to our Haven values.
- Flexibility to travel regularly across the UK.
What's In It For You?
- 25 Days Holiday
- Bank Holidays
- Holiday Buy Scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us.
How to Apply
We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
Senior Product Mgr -F&B & Retail Systems - Hertfordshire employer: Haven Holidays
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values openness and authenticity. With comprehensive benefits including a competitive salary, annual bonus, and extensive learning opportunities, we empower our team members to grow and thrive in their careers while enjoying a healthy work-life balance. Join us in shaping memorable guest experiences across our beautiful seaside locations in the UK, where your contributions will truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Mgr -F&B & Retail Systems - Hertfordshire
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Haven Holidays!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Haven Holidays would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Haven Holidays through your school's career services!
We think you need these skills to ace Senior Product Mgr -F&B & Retail Systems - Hertfordshire
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Mgr -F&B & Retail Systems - Hertfordshire, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Mgr -F&B & Retail Systems - Hertfordshire position at Haven Holidays. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Haven Holidays
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
