At a Glance
- Tasks: Interact with guests to ensure a memorable experience and provide personalised service.
- Company: Join Haven, known for creating exceptional guest experiences in a vibrant environment.
- Benefits: Training provided for roles in customer service; no prior experience required.
- Other info: Position based in a lively reception area, fostering a welcoming atmosphere.
- Why this job: Be the heart of our guest experience team, making every stay unforgettable.
- Qualifications: Customer-focused with strong communication skills; experience in customer service is beneficial.
The predicted salary is between 25000 - 30000 £ per year.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you'll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! As a Guest Experience Team Member, you'll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience.
From cheerful hellos to problem‑solving pros, you'll play a key role in making every guest's stay unforgettable. Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression. Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience. Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service. Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training. Customer focused with a passion for working with people. Can actively listen, communicate clearly, and maintain a professional, friendly manner. Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Guest Experience Team Member in Porthmadog employer: Haven Holidays
Haven offers a vibrant work environment focused on guest satisfaction. Enjoy comprehensive training and be part of a team dedicated to creating memorable experiences. Located in a lively setting, we prioritise a welcoming atmosphere for both guests and staff.
