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- Tasks: Lead a dynamic team to deliver exceptional food and service across multiple brands.
- Company: Join Haven, a vibrant holiday park known for creating memorable guest experiences.
- Benefits: Enjoy perks like on-site accommodation, discounts, and a supportive work environment.
- Why this job: Be part of an energetic team, develop your leadership skills, and make a real impact.
- Qualifications: Experience in management within the food service industry and strong leadership skills required.
- Other info: Flexible working options available; we value diversity and inclusion in our hiring process.
The predicted salary is between 28800 - 43200 £ per year.
We can provide on-site accommodation, subject to availability and T&Cs. Join our One Great Team here at Haven as a Multi-Venue Food & Beverage Manager! Use your leadership expertise to deliver outstanding service and delicious food across our multiple franchise brands, creating memorable experiences for every guest.
In this role, you'll be at the heart of an energetic F&B leadership team, leading with clear direction and plenty of motivation. You'll inspire your franchise venue managers to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your teams grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies and franchise brand standards. This role involves managing multiple onsite franchise brands including Burger King, Slim Chickens, Papa Johns and Chopstix Noodle Bar.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Area Manager, Regional Manager in a fast-food chain, or a similar management role within the food service industry.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Multi-Brand Team Manager employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Brand Team Manager
✨Tip Number 1
Familiarise yourself with the specific franchise brands you'll be managing, like Burger King and Papa Johns. Understanding their unique operational standards and customer service expectations will give you an edge in demonstrating your readiness for the role.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've motivated teams in previous roles. Think about specific challenges you've faced and how you successfully guided your team through them, as this will resonate well during interviews.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to the food service industry. Being able to discuss compliance confidently will demonstrate your commitment to maintaining high standards in the workplace.
✨Tip Number 4
Prepare to discuss your experience with budgeting and resource management. Be ready to share how you've effectively managed finances in past roles, as this is crucial for ensuring smooth operations across multiple venues.
We think you need these skills to ace Multi-Brand Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management, particularly in fast-paced environments. Emphasise leadership roles and any achievements that demonstrate your ability to motivate teams and improve guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific examples of how you've successfully led teams, managed resources, and enhanced customer satisfaction in previous positions.
Highlight Relevant Skills: In your application, clearly outline your skills related to budgeting, compliance, and problem-solving. Use bullet points to make these stand out, ensuring they align with the key responsibilities mentioned in the job description.
Prepare for Potential Questions: Think about potential interview questions related to team leadership, guest experience, and operational challenges. Prepare concise examples from your past experiences that demonstrate your capabilities in these areas.
How to prepare for a job interview at Haven Holidays
✨Showcase Your Leadership Skills
As a Multi-Brand Team Manager, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've motivated and supported teams in the past, particularly in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle operational challenges. Share instances where you've successfully resolved issues, ensuring smooth operations and guest satisfaction.
✨Highlight Your Customer Service Experience
Since guest experience is a top priority, be ready to talk about your approach to customer service. Discuss how you've improved service standards and addressed guest concerns in previous roles.
✨Prepare for Performance Management Questions
You’ll need to manage team performance effectively. Think about how you’ve conducted performance reviews and provided feedback in the past, and be ready to share your strategies for team development.
