At a Glance
- Tasks: Lead and develop a team to enhance HR services and improve team experiences.
- Company: Join Haven, part of the award-winning Bourne Leisure family.
- Benefits: Enjoy a holiday buy scheme, annual bonus, and exclusive discounts.
- Other info: Hybrid working model with exciting career development opportunities.
- Why this job: Make a real impact while fostering a supportive and inclusive culture.
- Qualifications: Experience in team leadership and HR administration is essential.
The predicted salary is between 33075 - 40425 £ per year.
At Haven, our People Services team supports thousands of team members across our 40 parks and in our central support centre. As we continue to improve our people services, systems and ways of working, we want to make it simpler and easier for our team members and leaders to get the support they need. We're looking for an experienced People Services Team Leader who brings together strong HR administration expertise and confident people leadership. You'll lead a team of People Services Administrators, take ownership of day-to-day service delivery and help us improve how we work. It's a hands-on role to build a capable team, deliver responsive service, and make a real difference to team experience across Haven. You'll develop your team, shape day-to-day operations, and see the impact of improvements you implement.
Our Breath of Fresh Air values - Do It with Pride, Bring the Sunshine and Dare to Care - guide how we work, taking pride in getting things right, supporting each other, and caring about every team member's experience.
What you will be doing:
- Leading and developing your team - Coaching, managing performance, setting clear expectations and fostering ownership, collaboration and accountability.
- Owning day-to-day service delivery - Allocating work, monitoring standards, managing queues, resolving escalations and balancing responsiveness with quality and accuracy.
- Bringing HR administration expertise - Overseeing employee lifecycle transactions, resolving complex queries and ensuring processes are accurate, secure and consistent.
- Own operational compliance and controls - Ensure HR processes and controls are carried out consistently, oversee routine compliance checks and audits, follow up on gaps and exceptions, and work with the ER and Policy team to resolve issues and embed improvements.
- Driving continuous improvement - Tracking service levels, spotting recurring problems, improving processes, reducing avoidable queries and maintaining clear resources for self-service.
- Building cross-functional partnerships - Working with Workday, People team and business leaders to solve problems, supporting implementation and embedding improvements whilst keeping team member and leader needs front and centre.
What we'd like you to bring:
- Team leadership experience - Proven ability to lead, coach and manage a team; set expectations; give feedback and address performance issues.
- Strong HR administration expertise - Hands-on experience with employee lifecycle processes, data accuracy, confidentiality, compliance controls and operational audits.
- Service management capability - Experience managing busy services, prioritising competing demands and handling queries and escalations with sound judgement.
- Performance-driven mindset - Confidence using service data and performance measures to identify problems and drive measurable improvements.
- Communication and collaboration skills - Clear communicator who builds relationships, works effectively across teams and takes a practical approach to simplifying processes and improving experience.
- Desirable: HR shared-services background, case management or knowledge-base tools, HR system experience (Workday or similar).
What's In It For You?
- 'Holiday Buy Scheme'
- Annual bonus
- Generous discounts on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
We're part of the award-winning Bourne Leisure family - Haven & Warner Hotels - with 9,000 team members across 39 seaside locations and our HQ in Hemel Hempstead. We're defined by our people and our Breath of Fresh Air culture, which values authenticity and supports every team member. We operate a hybrid model (60% office-based, occasionally on Park or at external events), and we're genuinely committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments, flexible working, part-time, or job-share options where possible.
What to expect in recruitment: The interview process is up to 3 stages and may include a presentation or skills test. If you need any support or reasonable adjustments to perform at your best, just let us know - we're here to help.
How to Apply: We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
People Services Team Leader - Hertfordshire in Hemel Hempstead employer: Haven Holidays
Join our vibrant team in Cornwall as an Ice Cream Assistant, where we pride ourselves on creating a fun and friendly work environment. With opportunities for personal growth and development, you'll be part of a supportive culture that values teamwork and exceptional guest service. Enjoy the unique advantage of working in a picturesque location, serving delightful treats to happy customers while maintaining high standards of cleanliness and organisation.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Team Leader - Hertfordshire in Hemel Hempstead
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Haven Holidays!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Haven Holidays.
We think you need these skills to ace People Services Team Leader - Hertfordshire in Hemel Hempstead
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Haven Holidays. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Haven Holidays and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Haven Holidays. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Haven Holidays's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Haven Holidays
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Haven Holidays.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Haven Holidays will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Haven Holidays and how you would contribute to adapting HR strategies.
