At a Glance
- Tasks: Lead a tech-savvy team to enhance desktop support and user experience.
- Company: Join Haven, a forward-thinking company focused on creating amazing experiences.
- Benefits: Enjoy 25 days holiday, annual bonuses, and exclusive discounts for you and your family.
- Other info: Hybrid working model with opportunities for career growth and personal development.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in IT management and strong communication skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
About the role
Are you a tech-savvy leader who thrives on keeping people productive? If so, we'd love to hear from you! Haven is looking for an experienced EUC & Desktop Services Manager to join our Technology team. This is a key leadership role responsible for the day-to-day management of our Desktop 2nd line team and the delivery of our End User Computing strategy across the business. You'll take ownership of desktop operations, device lifecycle management, and EUC transformation projects - ensuring our teams have modern, secure, and efficient technology to excel in their roles. Working closely with stakeholders across engineering tribes, squads, and wider business functions, you'll drive service improvement, champion automation, and lead your team to deliver an outstanding employee technology experience. This is a hands-on, high-impact role for a leader who can balance operational demands with strategic delivery, inspire their team, and bring a genuine passion for great service.
Your Opportunity
- Lead and develop the Desktop 2nd line team through regular 1-2-1s, PDPs, and team meetings
- Oversee daily desktop operations and service performance, including incident response and resolution targets
- Drive EUC strategy - evaluating new devices and technologies and delivering transformation projects
- Own device lifecycle management including selection, procurement, and hardware compliance
- Implement automation to improve the efficiency of building, deploying, and supporting desktop devices
- Act as a key escalation point for tickets and complex team issues
- Manage IT asset stock availability and data accuracy across the EUC estate
- Lead customer satisfaction initiatives including surveys and ticket spot checks
- Oversee onboarding of new IT services into support systems, service catalogue, and training trackers
- Contribute to multi-year EUC estate planning and cost optimisation
What we'd like you to bring
- Proven experience managing IT or desktop support teams, including performance development and mentoring
- Strong background in EUC operations or desktop support management
- Experience delivering EUC projects or device rollouts in a live environment
- Hands-on knowledge of Microsoft Intune, Autopilot, and modern device management platforms
- Understanding of device lifecycle management, compliance requirements, and security standards
- Excellent communication skills - able to translate technical concepts for varied audiences
- Strong organisational skills with the ability to balance operational and strategic demands
- Calm, empathetic leadership style with the ability to make decisions under pressure
- Microsoft qualifications and/or desktop technology certifications (desirable, not essential)
- Experience with Service Management or Product Management environments (advantageous)
Why Haven?
You'll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year. At Haven, we're one great team, united by our passion for creating amazing experiences for our guests and our people. You'll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.
What's In It For You?
- 25 Days Holiday
- Bank Holidays
- Holiday Buy Scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
How to Apply
We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
EUC & Desktop Support Manager - Hertfordshire in Hemel Hempstead employer: Haven Holidays
Haven is an exceptional employer that fosters a supportive and innovative work culture, where your ideas are valued and personal growth is encouraged. With access to comprehensive training, mentoring, and exciting career pathways, you'll thrive in a forward-thinking environment while enjoying generous benefits such as 25 days of holiday, annual bonuses, and exclusive discounts on holidays for you and your family. Join our passionate team in Hemel Hempstead, where we prioritise openness, transparency, and the well-being of every team member.
