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For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join Haven, a vibrant holiday park by Poole Harbour, dedicated to creating memorable experiences.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and free access to park facilities.
- Why this job: Make a real impact on guests' experiences while working in a supportive, fun environment.
- Qualifications: No experience needed; just bring your passion for customer service and a friendly attitude.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
Join our team at Rockley Park Holiday located alongside Poole Harbour with views of the Harbour and the Purbecks.
Job Details
- Position: Guest Experience Team Member
- Type: Full-Time / Part-Time / Seasonal
- Pay Rates: Up to 12.21 per hour depending on age
Join our One Great Team here at Haven as a Guest Experience Team Member, where you'll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! As a Guest Experience Team Member, you'll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you'll play a key role in making every guest's stay unforgettable.
Key Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Requirements
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Contact Detail:
Haven Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - Poole Dorset
✨Tip Number 1
Familiarise yourself with the local area and attractions around Poole Harbour. This knowledge will help you engage with guests and provide them with valuable recommendations, making their experience even more memorable.
✨Tip Number 2
Practice your communication skills by role-playing different guest scenarios with friends or family. This will prepare you for handling various situations, from cheerful greetings to addressing concerns, ensuring you come across as confident and approachable.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering or taking part in community events. This experience can demonstrate your passion for working with people and your ability to create a welcoming atmosphere.
✨Tip Number 4
Research Haven's values and mission statement to align your personal goals with theirs. During the interview process, you can express how your own customer-focused approach fits into their vision, making you a standout candidate.
We think you need these skills to ace Guest Experience Team Member - Poole Dorset
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Guest Experience Team Member position. Tailor your application to highlight relevant experiences that align with these responsibilities.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as creating memorable experiences for guests, and how your skills can contribute to this.
Highlight Relevant Experience: Even if you don't have direct experience in a similar role, emphasise any customer service or teamwork experiences you have. Use examples that demonstrate your ability to handle challenges and communicate effectively.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a guest-facing role.
How to prepare for a job interview at Haven Holidays
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy and enthusiasm are key. Make sure to greet the interviewer with a warm smile and express your excitement about the role. This will help convey your passion for creating memorable experiences for guests.
✨Demonstrate Active Listening
During the interview, practice active listening by nodding and responding thoughtfully to questions. This shows that you value communication and understand the importance of listening to guests' needs, which is crucial for this position.
✨Share Relevant Experiences
Even if you don't have direct experience in guest relations, think of examples from previous roles where you provided excellent customer service or resolved conflicts. Highlight these experiences to demonstrate your ability to handle challenges with patience and tact.
✨Ask Insightful Questions
Prepare a few questions to ask the interviewer about the team culture or how they measure guest satisfaction. This not only shows your interest in the role but also your commitment to contributing positively to the guest experience.
