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- Tasks: Welcome guests with a smile and create a positive atmosphere.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Enjoy attractive pay, exclusive discounts, and comprehensive training.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Customer service experience is a plus, but training is provided.
- Other info: Diversity and inclusion are key; flexible work options available.
The predicted salary is between 24000 - 33600 £ per year.
Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
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Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
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Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
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Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
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Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable., Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
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Customer focused with a passion for working with people.
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Can actively listen, communicate clearly, and maintain a professional, friendly manner.
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Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Attractive pay with overtime opportunities.
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An inclusive, supportive work environment.
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Comprehensive training and ongoing support.
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Career development opportunities, including fully funded qualifications.
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Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Guest Experience Team Member - Northumberland employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
resourcingteam@bourne-leisure.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - Northumberland
✨Tip Number 1
Make sure to showcase your enthusiasm for customer service during any interactions. Whether it's in a casual conversation or during an interview, let your passion for creating memorable experiences shine through.
✨Tip Number 2
Familiarize yourself with common guest concerns and how to address them effectively. This will not only prepare you for potential questions but also demonstrate your proactive approach to guest relations.
✨Tip Number 3
Highlight any previous experience where you've worked in a team environment. Collaboration is key in this role, so sharing examples of how you've successfully worked with others can set you apart.
✨Tip Number 4
Research the company culture and values. Understanding what makes us unique will help you align your responses and show that you're a great fit for our inclusive and supportive work environment.
We think you need these skills to ace Guest Experience Team Member - Northumberland
Some tips for your application 🫡
Show Your Enthusiasm: In your application, express your genuine enthusiasm for working with people and creating memorable experiences. Highlight any relevant experiences where you made a positive impact on customer interactions.
Highlight Communication Skills: Emphasize your ability to communicate clearly and listen actively. Provide examples of how you've handled guest inquiries or complaints in a professional and friendly manner.
Demonstrate Team Collaboration: Mention any previous experiences where you collaborated with team members to enhance service delivery. This shows that you can work well in a team-oriented environment.
Personalize Your Application: Tailor your application to reflect the specific qualities mentioned in the job description, such as being customer-focused and having a passion for guest relations. Make it clear why you would be a great fit for this role.
How to prepare for a job interview at Haven Holidays
✨Show Your Enthusiasm
As a Guest Experience Team Member, it's crucial to greet everyone with a friendly smile and genuine enthusiasm. Practice your greeting and ensure it reflects warmth and positivity, as this sets the tone for the entire interaction.
✨Listen Actively
Demonstrate your ability to listen attentively during the interview. When discussing past experiences, highlight moments where you effectively addressed guest concerns or feedback, showcasing your commitment to personalized service.
✨Collaborate and Communicate
Emphasize your teamwork skills by sharing examples of how you've collaborated with others to enhance customer experiences. This role values seamless service, so be prepared to discuss how you can contribute to a supportive team environment.
✨Handle Challenges Gracefully
Prepare to discuss how you've managed difficult situations or guest complaints in the past. Highlight your patience, tact, and efficiency, as these qualities are essential for creating a welcoming atmosphere and ensuring guest satisfaction.
