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For Companies At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join a vibrant team at Haggerston Castle Holiday Park.
- Benefits: Attractive pay, discounts, free access to facilities, and career development.
- Why this job: Make a real difference in guests' experiences while having fun at work.
- Qualifications: Customer service experience is a plus, but training is provided.
- Other info: Enjoy a supportive environment with opportunities for growth and exclusive perks.
Overview
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you\’ll play a key role in making every guest\’s stay unforgettable.
Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Requirements / Qualifications
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Location
Join our team at Haggerston Castle Holiday Park in Berwick-upon-Tweed on the shores of Northumberland with its beautiful beaches and Haven fun.
Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR
Compensation & Benefits
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
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Guest Experience Team Member - Northumberland employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - Northumberland
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests, think about scenarios where you might need to solve problems or handle complaints. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
When you get the chance to meet the team, be yourself! Show your enthusiasm and let your personality shine through. Remember, they’re looking for someone who can create a welcoming atmosphere, so don’t be afraid to show your friendly side.
✨Tip Number 4
After your interview, follow up with a thank-you note. It’s a simple way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Guest Experience Team Member - Northumberland
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with guests and creating memorable experiences.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention how you can contribute to making every guest's stay unforgettable – that’s what we’re all about!
Showcase Your Listening Skills: Since active listening is key in this role, share examples of how you've successfully handled guest concerns or feedback in the past. This will demonstrate your ability to create a welcoming atmosphere and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the perks and benefits we offer as part of our team!
How to prepare for a job interview at Haven Holidays
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to convey genuine enthusiasm during the interview. Smile, maintain eye contact, and express your excitement about the role and the opportunity to create memorable experiences for guests.
✨Demonstrate Active Listening
Since the role involves listening to guests' needs, practice active listening in your interview. When asked questions, take a moment to think before responding, and show that you value the interviewer’s input by nodding and engaging with their questions.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific guest situations. Think of examples from past experiences where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer focus.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Understanding what makes the environment at Haggerston Castle Holiday Park unique will help you align your answers with their expectations and demonstrate that you’re a great fit for the team.
