Guest Experience Team Member - Lincs

Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
– Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
– Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
– Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
– Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

As a Guest Experience Team Member, you\’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you\’ll play a key role in making every guest\’s stay unforgettable., Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
– Customer focused with a passion for working with people.
– Can actively listen, communicate clearly, and maintain a professional, friendly manner.
– Ability to handle challenges or guest complaints with patience, tact, and efficiency.

Attractive pay with overtime opportunities.
– An inclusive, supportive work environment.
– Comprehensive training and ongoing support.
– Career development opportunities, including fully funded qualifications.
– Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

#J-18808-Ljbffr