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- Tasks: Greet guests with enthusiasm and create a welcoming atmosphere.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Enjoy attractive pay, exclusive discounts, and comprehensive training.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Customer service experience is a plus, but training is provided.
- Other info: Diversity and inclusion are core values; flexible work options available.
The predicted salary is between 24000 - 36000 £ per year.
Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
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Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
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Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
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Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
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Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable., Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
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Customer focused with a passion for working with people.
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Can actively listen, communicate clearly, and maintain a professional, friendly manner.
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Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Attractive pay with overtime opportunities.
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An inclusive, supportive work environment.
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Comprehensive training and ongoing support.
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Career development opportunities, including fully funded qualifications.
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Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Guest Experience Team Member - Devon employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
resourcingteam@bourne-leisure.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - Devon
✨Tip Number 1
Make sure to showcase your enthusiasm for customer service during any interactions. Whether it's in a casual conversation or during an interview, let your passion for creating memorable experiences shine through.
✨Tip Number 2
Familiarize yourself with common guest concerns and how to address them effectively. This will not only prepare you for potential questions but also demonstrate your proactive approach to guest relations.
✨Tip Number 3
Highlight any previous experience where you've worked in a team environment. Collaboration is key in this role, so sharing examples of how you've successfully worked with others can set you apart.
✨Tip Number 4
Be ready to discuss how you would create a welcoming atmosphere for guests. Think about specific actions you could take to ensure every guest feels valued and at home during their stay.
We think you need these skills to ace Guest Experience Team Member - Devon
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, make sure to convey your genuine enthusiasm for working with people. Highlight any previous experiences where you created a welcoming atmosphere or made someone's day better.
Highlight Relevant Skills: Even if you don't have direct experience in guest relations, emphasize transferable skills such as active listening, clear communication, and problem-solving. These are crucial for a Guest Experience Team Member.
Personalize Your Application: Tailor your cover letter to reflect the specific qualities mentioned in the job description. Mention how you can contribute to creating a positive first impression and enhancing the guest experience.
Express Your Commitment to Diversity: Since the company values diversity and inclusion, consider mentioning your commitment to these principles in your application. This shows that you align with their values and are ready to contribute to an inclusive environment.
How to prepare for a job interview at Haven Holidays
✨Show Your Enthusiasm
As a Guest Experience Team Member, it's crucial to greet everyone with a friendly smile and genuine enthusiasm. Practice your warm greetings and think about how you can convey your excitement for the role during the interview.
✨Demonstrate Active Listening
Highlight your ability to listen attentively. Share examples from past experiences where you successfully addressed guest concerns or feedback, showing that you value their input and can take thoughtful action.
✨Emphasize Team Collaboration
Discuss your experience working in teams and how you contribute to creating a seamless service. Be ready to share specific instances where you collaborated with others to enhance the guest experience.
✨Prepare for Problem-Solving Scenarios
Expect questions about handling challenges or guest complaints. Prepare examples that showcase your patience, tact, and efficiency in resolving issues, demonstrating your customer-focused mindset.
