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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional food and beverage experiences.
- Company: Join Haven, a fun-filled holiday park dedicated to creating memorable guest experiences.
- Benefits: Enjoy perks like discounts, on-site accommodation, and career development opportunities.
- Why this job: Be part of a dynamic team that values growth, creativity, and guest satisfaction.
- Qualifications: Experience in leadership roles within food service or retail is essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
Join our One Great Team here at Haven as a Food & Beverage Outlets Manager, where your leadership skills will ensure every guest enjoys exceptional service and tasty treats from Millies Cookies, Berties Ice-Cream, Costa Tuk-Tuk and overseeing our on-park delivery service team across all brands! In this role, you'll be at the heart of an energetic F&B team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies and brand standards. This role involves managing multiple outlets including Millies Cookies, Berties Ice-Cream, Costa Tuk-Tuk and our fast-food delivery team.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Store Manager or a similar leadership role within the food service or retail industry.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Food & Beverage Outlets Manager employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Outlets Manager
✨Tip Number 1
Familiarise yourself with the specific food and beverage brands mentioned in the job description, like Millies Cookies and Costa Tuk-Tuk. Understanding their offerings and customer service expectations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated teams in previous roles. Be ready to discuss specific challenges you've faced and how you resolved them to enhance team performance.
✨Tip Number 3
Research the latest trends in the food and beverage industry, especially in guest experience and service delivery. Being able to discuss these trends can set you apart and show that you're proactive about improving service standards.
✨Tip Number 4
Prepare to discuss your experience with budgeting and resource management. Think of examples where you've effectively managed costs or improved efficiency, as this is a key responsibility for the role.
We think you need these skills to ace Food & Beverage Outlets Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food service or retail management. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams and improve guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food and beverage industry. Mention how your previous roles have prepared you for this position and how you can contribute to enhancing guest satisfaction at Haven.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, performance management, and compliance with health and safety regulations. Use specific examples to illustrate these skills.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to lead a team at Haven. Discuss your vision for creating a welcoming atmosphere and how you plan to motivate your team to achieve their goals.
How to prepare for a job interview at Haven Holidays
✨Showcase Your Leadership Skills
As a Food & Beverage Outlets Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your leadership style and how you inspire others to achieve their goals.
✨Demonstrate Customer Service Excellence
This role places a strong emphasis on guest satisfaction. Be ready to discuss your approach to ensuring exceptional customer service, including how you handle complaints and improve service quality. Share any relevant experiences that showcase your problem-solving abilities.
✨Discuss Resource Management Experience
Managing budgets and resources is key in this position. Prepare to talk about your experience with financial management, staff scheduling, and how you've maximised efficiency in previous roles. Providing concrete examples will help illustrate your capabilities.
✨Emphasise Compliance Knowledge
Health and safety regulations are vital in the food service industry. Make sure to highlight your understanding of these regulations and any experience you have in ensuring compliance within your teams. This will demonstrate your commitment to maintaining high standards.
