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For Companies At a Glance
- Tasks: Lead a dynamic F&B team, ensuring exceptional service and guest satisfaction.
- Company: Join Haven at Haggerston Castle Holiday Park, a fun-filled destination in Northumberland.
- Benefits: Enjoy an attractive salary, annual bonus, on-site accommodation, and exclusive team perks.
- Why this job: Be part of a vibrant team, develop your leadership skills, and create memorable guest experiences.
- Qualifications: Experience in a leadership role within food service or retail, strong communication, and problem-solving skills required.
- Other info: Flexible working hours with opportunities for career development and fully funded qualifications.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
Job Details
- Position: Food & Beverage Outlets Manager
- Type: Full-Time / Permanent
- Bonus: Up to 10% Annual Bonus
Join our One Great Team here at Haven as a Food & Beverage Outlets Manager, where your leadership skills will ensure every guest enjoys exceptional service and tasty treats from our pop-up F&B outlets! In this role, you will be at the heart of an energetic F&B team, leading with clear direction and plenty of motivation. You will inspire your team to hit their goals and keep up high standards by showing them how it’s done! You will be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You will also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you will make sure everything stays safe, compliant, and on point with company policies and brand standards. This role involves managing multiple pop-up outlets including Cooks Fish & Chips, Seaside Treats, and Berties Ice Cream.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Duty Manager, Store Manager, or a similar leadership role within the food service or retail industry.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at:
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Contact Detail:
Haven Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Outlets Manager - Northumberland
✨Tip Number 1
Familiarise yourself with the specific F&B outlets mentioned in the job description, like Cooks Fish & Chips and Berties Ice Cream. Understanding their unique offerings and customer expectations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Be ready to discuss specific challenges you've faced and how you overcame them to enhance team performance.
✨Tip Number 3
Research the latest trends in the food and beverage industry, especially those relevant to holiday parks. Being able to discuss innovative ideas for improving guest experiences can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with budgeting and resource management. Think of examples where you've effectively managed costs while maintaining high service standards, as this is crucial for the role.
We think you need these skills to ace F&B Outlets Manager - Northumberland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management. Focus on leadership roles you've held, particularly in fast-paced environments, and emphasise your achievements in guest satisfaction and team performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to delivering exceptional guest experiences. Mention specific examples of how you've successfully led teams and improved service standards in previous roles.
Highlight Relevant Skills: Clearly outline your skills that match the job requirements, such as budgeting, compliance with health and safety regulations, and problem-solving abilities. Use bullet points for clarity and impact.
Prepare for the Interview: If shortlisted, be ready to discuss your leadership style and how you handle challenges in a busy environment. Think of examples that demonstrate your ability to motivate a team and improve guest experiences.
How to prepare for a job interview at Haven Holidays
✨Showcase Your Leadership Skills
As a Food & Beverage Outlets Manager, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've motivated and supported your team in previous roles. Highlight any successful strategies you've implemented to improve team performance.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key in this role. Share stories that illustrate your problem-solving skills and how you've handled guest concerns in the past. This will show your potential employer that you can maintain high standards of guest satisfaction.
✨Know Your Compliance and Safety Regulations
Familiarise yourself with health and safety regulations relevant to the food and beverage industry. Be ready to discuss how you've ensured compliance in previous positions, as this is a critical aspect of the role.
✨Prepare for Performance Management Questions
Expect questions about how you monitor and manage team performance. Think about how you provide feedback and conduct performance reviews. Sharing your approach to training and development will also demonstrate your commitment to team growth.
