At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service and create memorable shopping experiences.
- Company: Join Haven, a supportive and inclusive workplace with a focus on teamwork.
- Benefits: Enjoy up to 50% off dining, discounts on holidays, and career development opportunities.
- Other info: Flexible hours and comprehensive training provided for your growth.
- Why this job: Make a real impact in retail while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in retail management, strong leadership, and excellent customer service skills.
The predicted salary is between 25000 - 32000 £ per year.
Join our One Great Team here at Haven as a Retail Team Manager, where you'll make a real impact on delivering outstanding service and creating a memorable shopping experience across our retail outlets. As the Retail Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional guest experiences across our supermarket, gift shops, and vending outlets, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Ensure all operations comply with health and safety regulations, company policies, and standards.
- Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Supermarket Manager, Store Manager or a similar management role within the retail or hospitality industry.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Locations
Supermarket & Retail Outlets Manager - Northumberland employer: Haven Holidays
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. As a Retail Team Manager in Northumberland, you'll benefit from comprehensive training, career development opportunities, and exclusive perks such as discounts on dining and holidays, all while leading a motivated team to deliver outstanding guest experiences. Join us to make a meaningful impact in a supportive environment that prioritises your growth and well-being.
