At a Glance
- Tasks: Create unforgettable experiences for guests with your friendly attitude and problem-solving skills.
- Company: Join Haven, a vibrant team dedicated to exceptional guest experiences.
- Benefits: Earn up to £12.71 per hour, with flexible hours and training provided.
- Other info: Enjoy a fun, supportive environment with opportunities for growth.
- Why this job: Be the heart of our guest experience and make lasting memories for visitors.
- Qualifications: Customer service experience is a plus, but passion for people is key.
The predicted salary is between 12.71 - 12.71 £ per hour.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you'll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! As a Guest Experience Team Member, you'll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you'll play a key role in making every guest's stay unforgettable.
Key Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Requirements
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Locations
Guest Experience Team Member - Lincolnshire employer: Haven Holidays
Join our vibrant team in Cornwall as an Ice Cream Assistant, where we pride ourselves on creating a fun and friendly work environment. With opportunities for personal growth and development, you'll be part of a supportive culture that values teamwork and exceptional guest service. Enjoy the unique advantage of working in a picturesque location, serving delightful treats to happy customers while maintaining high standards of cleanliness and organisation.
