At a Glance
- Tasks: Lead a fun team to deliver amazing guest experiences at our leisure facilities.
- Company: Join Haven, a vibrant and inclusive workplace focused on teamwork.
- Benefits: Enjoy discounts, free access to facilities, and career development opportunities.
- Other info: Full training provided, plus perks like discounts and flexible hours.
- Why this job: Be a shift leader and inspire others while ensuring safety and fun.
- Qualifications: Experience in leisure or recreation settings and strong leadership skills.
The predicted salary is between 18900 - 23100 £ per year.
Join our One Great Team here at Haven as an Activities & Leisure Shift Leader, where you'll play a key role in delivering exceptional experiences across our swimming pool and activities.
In this role, you'll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation.
You'll inspire your team to provide fantastic guest experiences and high-quality standards, whilst ensuring everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating team members to deliver excellent service
- Provide prompt, professional guest service, addressing complaints and special requests
- Enforce facility rules and regulations to promote a safe and enjoyable environment
- Conduct regular safety inspections of pool equipment, facilities, and activities areas
- Supervise and motivate the team, promoting a positive, fun, and safe work environment
- Ensure all safety guidelines are followed, including proper use of equipment and adherence to company guidance
- Assist in training new team members on company policies and procedures
- Participate in team duties whilst stepping up as the shift leader when assigned
Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports, activities, or recreation setting is preferred
- Strong leadership and communication skills
- Detail-oriented with a strong commitment to conducting thorough safety checks and full compliance with safety guidelines
- Ability to maintain focus and act quickly in emergency situations
- Committed to providing high-quality, customer-focused service
- Flexibility to work weekends, evenings, and bank holidays as needed
- Preferred Qualifications
- National Pool Management Qualification (NPMQ)
- National Pool Lifeguard Qualification (NPLQ)
- Swimming Pool Technical Operator Qualification (SPTO)
- National Pool Lifeguard Qualification Training Assessor (NPLQ TA)
Full training and courses will be available to the right candidate to ensure the highest standards are upheld when leading shifts.
This opportunity requires the successful candidate to undergo and satisfactorily complete an Enhanced DBS check prior to starting work.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
- #J-18808-Ljbffr
Activities & Leisure Shift Leader employer: Haven Holidays
Join our vibrant team in Cornwall as an Ice Cream Assistant, where we pride ourselves on creating a fun and friendly work environment. With opportunities for personal growth and development, you'll be part of a supportive culture that values teamwork and exceptional guest service. Enjoy the unique advantage of working in a picturesque location, serving delightful treats to happy customers while maintaining high standards of cleanliness and organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Activities & Leisure Shift Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Haven Holidays. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Haven Holidays
Don't be shy about reaching out to Haven Holidays directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Activities & Leisure Shift Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Haven Holidays and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Haven Holidays
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
