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- Tasks: Lead a vibrant team to create unforgettable guest experiences and manage resources effectively.
- Company: Join a dynamic leisure company focused on fun and teamwork.
- Benefits: Attractive salary, bonuses, discounts, and career development opportunities.
- Why this job: Be the driving force behind amazing guest experiences while developing your leadership skills.
- Qualifications: Experience in leisure or hospitality management with strong leadership and communication skills.
- Other info: Enjoy a supportive environment with comprehensive training and exclusive team perks.
The predicted salary is between 36000 - 60000 £ per year.
Overview
In this role, you\’ll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You\’ll inspire your team to hit their goals and keep up high standards by showing them how it\’s done. You\’ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You\’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you\’ll make sure everything stays safe, compliant, and on point with company policies.
Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Qualifications
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
Benefits
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
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Activities & Leisure Manager - Kent employer: Haven Holidays
Contact Detail:
Haven Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Leisure Manager - Kent
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show us you’re engaged by asking about team dynamics, guest experience strategies, or how they handle challenges. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team!
We think you need these skills to ace Activities & Leisure Manager - Kent
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and how you can inspire others to achieve their goals.
Focus on Guest Experience: Since guest satisfaction is key, share examples of how you've improved service or resolved issues in previous roles. This will show us that you understand the importance of creating a welcoming atmosphere.
Be Specific About Your Skills: When discussing your qualifications, be specific about your skills in budgeting, compliance, and performance management. We love details that demonstrate your ability to manage resources effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Haven Holidays
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role. Be ready to share examples of how you've motivated and supported your team in the past. This will show that you understand the importance of team dynamics and can lead effectively.
✨Showcase Guest Experience Focus
Prepare to discuss specific instances where you've enhanced guest experiences. Think about challenges you've faced and how you resolved them. This will demonstrate your commitment to customer service and your problem-solving skills, which are crucial for this role.
✨Be Budget Savvy
Brush up on your budgeting and resource management skills. Be prepared to talk about how you've managed budgets in previous roles and any strategies you've used to maximise efficiency. This will highlight your organisational skills and financial acumen.
✨Understand Compliance and Safety
Familiarise yourself with health and safety regulations relevant to the leisure industry. Be ready to discuss how you've ensured compliance in past positions. This shows that you take safety seriously and can maintain high standards in operations.
