Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents in a hostel, ensuring safety and assisting with daily needs.
- Company: Havebury Housing manages 7,500 homes, focusing on community and customer care.
- Benefits: Enjoy flexible working, generous leave, pension contributions, and health perks.
- Why this job: Make a real impact on residents' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, empathy, and the ability to work independently under pressure.
- Other info: Apply anytime; we evaluate candidates as applications come in.
The predicted salary is between 21397 - 21397 £ per year.
Here at Havebury Housing, we are looking for a Hostel Assistant on a part-time basis for 30 hours per week, this will be on a 4 on 4 off shift pattern with the working hours of 15:00-23:30. Your role is to ensure the safety and security of the Project, colleagues, visitors and residents within the Lucy Adams House service. You will be required to assist the Management Team and Support Workers to deliver support to residents and administration to help residents towards independent living. You will work closely with Support Workers to respond appropriately to resident’s day to day needs and manage the needs of the 24 hour hostel building.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes – including our zero-carbon journey – as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Outline of Key Responsibilities…
- Assisting the Management team and Support Workers to help develop residents social and life skills. To also support the emergency bed space residents when needed
- Carrying out checks on residents to ensure their safety and the security of the building and its visitors, monitoring activity in the hostel via CCTV, and ensuring access is only given to residents and authorised personnel
- Ensuring the rules of the hostel are adhered to by residents and when they fail to do so highlighting this with the Management and Support Team for appropriate action
- Assisting with the preparation of rooms for re-letting
- Assisting the Management team and Support Workers to help develop residents social and life skills
- To monitor and manage through relevant systems any stored or stock items as required in adherence to good housekeeping
- To contribute to team process of new referrals and completing sign-ups with new residents and all administration tasks required
We are looking for someone who has…
- Excellent communication and interpersonal skills
- Ability to work on own initiative and to deadlines while lone-working
- Knowledge of issues leading to homelessness
- Ability to work under pressure and keep calm in potentially stressful situations
- Computer literacy and ability to learn new IT systems
- Experience in relating effectively with individuals in an empathetic way
In return, we are offering…
- An annual salary of £21,397.84 (£26,390.66 FTE)
- We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
- Flexible working around a 37 hour week
- Annual Leave – 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension – between 7% – 12% dependant on individual contribution
- Life assurance – a payment of X3 your salary.
- Annual Flu Jab – provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme – plus we currently have free electric charging points
- Competitive medical cashback plan
\”At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.\”
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
#J-18808-Ljbffr
Hostel Support Assistant (Part-time, 30 hours per week) employer: Havebury Housing Partnership
Contact Detail:
Havebury Housing Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Support Assistant (Part-time, 30 hours per week)
✨Tip Number 1
Familiarise yourself with the specific needs of residents in a hostel environment. Understanding issues related to homelessness and the challenges faced by residents will help you demonstrate empathy and insight during your interactions.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively interacted with individuals in previous roles. Being able to showcase your ability to relate to people from diverse backgrounds will be crucial for this position.
✨Tip Number 3
Research Havebury Housing and their approach to community support. Showing that you understand their mission and values can set you apart, as it demonstrates your genuine interest in contributing to their goals.
✨Tip Number 4
Prepare to discuss how you handle stressful situations. Given the nature of the role, being able to articulate your strategies for maintaining calm and professionalism under pressure will be essential during any interviews.
We think you need these skills to ace Hostel Support Assistant (Part-time, 30 hours per week)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hostel Support Assistant position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in areas such as communication, interpersonal skills, and any previous work with vulnerable individuals. Use bullet points for clarity.
Write a Compelling Cover Letter: In your cover letter, express your passion for supporting residents and your understanding of the challenges they face. Provide specific examples of how you have demonstrated empathy and problem-solving skills in past roles.
Complete the Application Form Thoroughly: When filling out the application form, ensure you answer all questions fully and provide detailed examples where required. This is your chance to showcase your suitability for the role, so don’t hold back!
How to prepare for a job interview at Havebury Housing Partnership
✨Show Your Empathy
As a Hostel Support Assistant, you'll be working closely with residents who may be facing challenging situations. Demonstrate your ability to relate effectively and empathetically during the interview. Share examples from your past experiences where you've successfully supported individuals in need.
✨Highlight Communication Skills
Excellent communication is key for this role. Be prepared to discuss how you’ve effectively communicated with diverse groups of people. Use specific examples that showcase your interpersonal skills and ability to work as part of a team.
✨Demonstrate Problem-Solving Abilities
The role may involve managing stressful situations. Prepare to discuss how you handle pressure and resolve conflicts. Think of scenarios where you maintained calmness and found solutions, especially in a hostel or similar environment.
✨Familiarise Yourself with the Organisation
Research Havebury Housing and understand their mission, values, and the services they provide. Being knowledgeable about the organisation will show your genuine interest in the position and help you align your answers with their goals during the interview.
