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- Tasks: Be the first point of contact for residents reporting repairs and service requests.
- Company: Join a customer-centric organisation managing 7,500 homes in the east of England.
- Benefits: Enjoy hybrid working, 28 days annual leave, and a competitive salary of £25,863.29.
- Other info: Flexible working options and excellent career growth opportunities await you!
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service or call centres, with strong problem-solving abilities.
The predicted salary is between 25863 - 25863 £ per year.
We have an incredible opportunity to join us as a Customer Advisor (Repairs) within our repairs team!
This is your chance to make a great impression on our customers as you’ll be the first point of contact for our residents and stakeholders in reporting and diagnosing repairs, servicing and other related requests.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer‑centric organisation, investing in our existing homes – including our zero‑carbon journey – as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Outline of Key Responsibilities
- Deal with all contact relating to repairs, servicing and other requests. This will be via our multi‑channel services available to our tenants and residents
- Communicating with residents to diagnose repairs, to ensure as much as possible these are right first time
- Deal with queries around our repairs service from residents and other stakeholders. This includes but is not limited to repairs responsibilities, as well as timeframes and priorities
- You will take ownership of service failures and complaints, dealing with these in an efficient and effective way
- You’ll follow standard policies and procedures, whilst recognising in some instances we may need to make adjustments to deal with a particular resident’s situation
We are looking for someone who has
- Experience working in customer service or a call centre background
- Experience of dealing with high volume calls
- Ability to work underpressure and to deadlines
- You’ll have experience of dealing with and resolving difficult situations
- The ability to identify and bring attention to changes in types of customer requests and areas where our responses to customer requests could be improved
In return, we are offering
- An annual salary of £25,863.29
- We are committed to providing a healthy work‑life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
- Annual Leave – 28 days per year (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension – between 7% – 12% depending on individual contribution
- Life assurance – a payment of 3× your salary
- Annual flu jab – provided each winter to all employees
- Electric vehicle salary sacrifice scheme – plus we currently have free electric charging points
- Competitive medical cashback plan
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
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Customer Advisor (Repairs) employer: Havebury Housing Partnership
Contact Detail:
Havebury Housing Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Repairs)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and mission. This will help you connect with us and show that you're genuinely interested in being part of our customer-centric team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll be the first point of contact for residents. Role-play common scenarios with a friend or family member to boost your confidence in handling queries and complaints.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved difficult situations. We love candidates who can think on their feet and adapt to challenges.
✨Tip Number 4
Apply through our website! We evaluate candidates as they apply, so don’t wait around. Get your application in early to increase your chances of landing that interview and joining our amazing repairs team!
We think you need these skills to ace Customer Advisor (Repairs)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or call centres. We want to see how you've handled high-pressure situations and resolved difficult queries, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with residents and stakeholders who need quick solutions.
Tailor Your Application: Take a moment to tailor your application to the role of Customer Advisor (Repairs). Mention your understanding of repairs processes and how you can contribute to our customer-centric approach. This will help us see why you're a great fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered as soon as possible. Plus, we operate a no closing date policy, so get your application in early!
How to prepare for a job interview at Havebury Housing Partnership
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Advisor (Repairs) inside out. Familiarise yourself with common repair issues and the processes involved in diagnosing them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you resolved difficult situations and ensured customer satisfaction. This is crucial as the role involves dealing with residents and stakeholders directly.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also understanding the underlying concerns. Respond thoughtfully and ask clarifying questions if needed. This will show that you can effectively communicate with residents and diagnose their needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations related to repairs and customer service. Think about potential challenges you might face and how you would approach them. This will help you illustrate your problem-solving skills and adaptability.