At a Glance
- Tasks: Engage with residents to ensure their voices are heard and valued in community initiatives.
- Company: Join a customer-centric organisation managing 8,000 homes in the east of England.
- Benefits: Enjoy flexible working, generous annual leave, and a competitive salary with additional perks.
- Other info: Hybrid working model with excellent career growth opportunities and a supportive team environment.
- Why this job: Make a real difference in residents' lives while strengthening communities and improving services.
- Qualifications: Experience in community engagement, strong communication skills, and a full UK driving licence required.
The predicted salary is between 26521 - 26521 € per year.
Be at the heart of resident engagement - shaping and delivering initiatives that ensure residents' voices are heard, valued, and acted upon. Working across the business, you'll help strengthen communities, improve services, and support residents to live well and safely in their homes. We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer‑centric organisation, investing in our existing homes – including our zero‑carbon journey – as well as building new homes. A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
- Coordinate and deliver resident engagement events and activities, working collaboratively across teams to ensure effective planning and delivery of projects and initiatives.
- Work closely with external agencies, Community Champions, and Resident Associations to understand local community needs and strengthen the resident voice within communities.
- Support the organisation and delivery of resident voice focus groups, helping to ensure meaningful resident participation and engagement.
- Maintain a visible presence within the community for at least two days per week, engaging with residents, stakeholders, and internal teams to advocate for resident needs and priorities.
- Assess applications and administer funding through the Community Investment Grant programme, including liaising with charities and partner organisations and monitoring project progress and outcomes.
- Support communities to overcome local challenges by identifying opportunities for improvement and helping residents to live well and safely in their homes.
- Experience working in resident engagement, community involvement, customer service, or housing‑related roles.
- Experience supporting resident panels, forums, focus groups, consultation events, or similar engagement activities.
- Strong communication skills, with the ability to engage effectively with residents from a wide range of backgrounds, both verbally and in writing.
- Ability to build and maintain positive, trusted relationships with residents, colleagues, and external partners.
- Strong organisational skills, with the ability to coordinate meetings, events, and resident engagement activities effectively.
- A full UK driving licence and access to your own vehicle.
Benefits
- An annual salary of £26,521.88 plus a car allowance of £1,545 per annum.
- We are committed to providing a healthy work‑life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds.
- Flexible working around a 37 hour week.
- Annual Leave – 28 days per year (plus bank holidays), increasing to 32 days when you reach your 3rd year with us. You can also buy, sell or carry over up to 5 days of annual leave each year.
- Pension – between 7% and 12% depending on individual contribution.
- Life assurance – a payment of 3 times your salary.
- Annual Flu Jab – provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme – plus we currently have free electric charging points.
- Competitive medical cashback plan.
Resident Voice Officer in Suffolk employer: Havebury Homes
Join a forward-thinking organisation that prioritises resident engagement and community well-being in the heart of the east of England. As a Resident Voice Officer, you'll benefit from a supportive work culture that values flexibility, with options for hybrid working, generous annual leave, and a commitment to employee growth through meaningful initiatives. With a focus on sustainability and community improvement, this role offers a unique opportunity to make a real difference while enjoying competitive benefits and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Voice Officer in Suffolk
✨Tip Number 1
Get to know the company and its community! Research their initiatives and values, especially around resident engagement. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. Plus, it’s a great way to get insider info!
✨Tip Number 3
Prepare for those interviews by practising common questions related to resident engagement and community involvement. Think about specific examples from your past experiences that demonstrate your skills and passion for the role.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Voice Officer in Suffolk
Some tips for your application 🫡
Show Your Passion for Resident Engagement:When you're writing your application, let us see your enthusiasm for resident engagement. Share any experiences you've had that demonstrate your commitment to making residents' voices heard and valued. We want to know why this role excites you!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Use keywords from the posting, like 'community involvement' and 'strong communication skills', to show us you're a perfect fit for the Resident Voice Officer role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and how they relate to the role – we’re all about effective communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Havebury Homes
✨Know Your Community
Before the interview, take some time to research the communities you'll be working with. Understand their needs and challenges, and think about how you can advocate for them. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Engagement Experience
Be ready to discuss your previous experience in resident engagement or community involvement. Prepare specific examples of events or initiatives you've coordinated, and highlight how you successfully engaged residents. This will demonstrate your capability and passion for the role.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your ideas and experiences related to resident engagement.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the current resident engagement initiatives or how the organisation measures success in community involvement. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
