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- Tasks: Be the friendly voice helping residents with repairs and service requests.
- Company: Join a community-focused organisation managing 8,000 homes in the east of England.
- Benefits: Enjoy hybrid working, generous leave, and a competitive salary of £26,768.51.
- Other info: Flexible working options and opportunities for career growth await you!
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and ability to handle high-pressure situations.
The predicted salary is between 26768 - 26768 £ per year.
We have an incredible opportunity to join us as a Customer Advisor (Repairs) within our repairs team! This is your chance to make a great impression on our customers as you will be the first point of contact for residents and stakeholders in reporting and diagnosing repairs, servicing and other related requests. We own and manage about 8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place as a customer‑centric organisation, investing in our existing homes—including our zero‑carbon journey—as well as building new homes. A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
- Deal with all contacts relating to repairs, servicing and other requests via our multi‑channel services available to tenants and residents.
- Communicate with residents to diagnose repairs, ensuring as much as possible that they are right the first time.
- Respond to queries about the repairs service from residents and other stakeholders, including but not limited to repairs responsibilities, timeframes and priorities.
- Take ownership of service failures and complaints, dealing with these efficiently and effectively.
- Follow standard policies and procedures, but recognise when adjustments may be needed for individual resident situations.
Qualifications
- Experience working in customer service or a call centre background.
- Experience handling high‑volume calls.
- Ability to work under pressure and meet deadlines.
- Experience resolving difficult situations.
- Ability to identify and bring attention to changes in customer request types and areas for improvement in our responses.
Benefits
- An annual salary of £26,768.51.
- Hybrid working conditions from home and our office in Bury St Edmunds.
- Annual Leave—28 days per year (plus bank holidays), increasing to 32 days when you reach your 3rd year with us; you can also buy, sell or carry over up to 5 days each year.
- Pension—between 7% and 12% dependent on individual contribution.
- Life assurance—payment of three times your salary.
- Annual flu jab provided each winter to all employees.
- Electric vehicle salary sacrifice scheme and free electric charging points.
- Competitive medical cashback plan.
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Customer Advisor (Repairs) in Suffolk employer: Havebury Homes
Contact Detail:
Havebury Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Repairs) in Suffolk
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you understand our commitment to customer service and community engagement, so be ready to chat about how you can contribute to our mission.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to handle various queries and complaints. Try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show us your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved issues or improved processes. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! We evaluate candidates as they come in, so the sooner you submit your application, the better your chances are of landing that interview. Let’s get you on board!
We think you need these skills to ace Customer Advisor (Repairs) in Suffolk
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or call centre roles. We want to see how you've handled high-pressure situations and resolved difficult queries, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, just like you would with our residents. Avoid jargon and make it easy for us to understand your experiences.
Tailor Your Application: Take a moment to tailor your application to the role of Customer Advisor (Repairs). Mention your understanding of repairs processes and how you can contribute to our customer-centric approach. This shows us you're genuinely interested in the position!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, we operate a no closing date policy, so get your application in as soon as you can to stand out from the crowd!
How to prepare for a job interview at Havebury Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor (Repairs) role. Familiarise yourself with the key responsibilities, such as diagnosing repairs and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences. Think of situations where you successfully resolved issues or improved customer satisfaction. This will highlight your ability to handle high-volume calls and difficult situations effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would respond to common repair-related queries or complaints. This will not only showcase your problem-solving skills but also your ability to adapt to individual resident situations, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.