At a Glance
- Tasks: Engage with residents to ensure their voices are heard and valued in community initiatives.
- Company: Join a customer-centric organisation managing 8,000 homes in the east of England.
- Benefits: Enjoy flexible working, generous annual leave, and a competitive salary with additional perks.
- Other info: Hybrid working model with excellent career growth opportunities and a supportive team environment.
- Why this job: Make a real difference in residents' lives while building strong community connections.
- Qualifications: Experience in community engagement, strong communication skills, and a full UK driving licence required.
The predicted salary is between 26521 - 26521 € per year.
Be at the heart of resident engagement - shaping and delivering initiatives that ensure residents' voices are heard, valued, and acted upon. Working across the business, you'll help strengthen communities, improve services, and support residents to live well and safely in their homes. We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer‑centric organisation, investing in our existing homes – including our zero‑carbon journey – as well as building new homes. A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
- Coordinate and deliver resident engagement events and activities, working collaboratively across teams to ensure effective planning and delivery of projects and initiatives.
- Work closely with external agencies, Community Champions, and Resident Associations to understand local community needs and strengthen the resident voice within communities.
- Support the organisation and delivery of resident voice focus groups, helping to ensure meaningful resident participation and engagement.
- Maintain a visible presence within the community for at least two days per week, engaging with residents, stakeholders, and internal teams to advocate for resident needs and priorities.
- Assess applications and administer funding through the Community Investment Grant programme, including liaising with charities and partner organisations and monitoring project progress and outcomes.
- Support communities to overcome local challenges by identifying opportunities for improvement and helping residents to live well and safely in their homes.
- Experience working in resident engagement, community involvement, customer service, or housing‑related roles.
- Experience supporting resident panels, forums, focus groups, consultation events, or similar engagement activities.
- Strong communication skills, with the ability to engage effectively with residents from a wide range of backgrounds, both verbally and in writing.
- Ability to build and maintain positive, trusted relationships with residents, colleagues, and external partners.
- Strong organisational skills, with the ability to coordinate meetings, events, and resident engagement activities effectively.
- A full UK driving licence and access to your own vehicle.
Benefits
- An annual salary of £26,521.88 plus a car allowance of £1,545 per annum.
- We are committed to providing a healthy work‑life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds.
- Flexible working around a 37 hour week.
- Annual Leave – 28 days per year (plus bank holidays), increasing to 32 days when you reach your 3rd year with us. You can also buy, sell or carry over up to 5 days of annual leave each year.
- Pension – between 7% and 12% depending on individual contribution.
- Life assurance – a payment of 3 times your salary.
- Annual Flu Jab – provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme – plus we currently have free electric charging points.
- Competitive medical cashback plan.
Resident Voice Officer employer: Havebury Homes
As a Resident Voice Officer, you will be part of a dynamic team dedicated to enhancing resident engagement and community well-being in the east of England. Our organisation prioritises a healthy work-life balance, offering flexible working arrangements, generous annual leave, and a supportive culture that fosters professional growth and collaboration. With a commitment to sustainability and community investment, we provide a unique opportunity to make a meaningful impact while enjoying competitive benefits and a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Voice Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects, especially around resident engagement. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Attend community events or forums related to housing and resident engagement. This not only helps you meet potential colleagues but also gives you insights into the community's needs.
✨Tip Number 3
Practice your communication skills! Since you'll be engaging with residents from diverse backgrounds, role-play scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team and contributing to our mission of enhancing resident voices.
We think you need these skills to ace Resident Voice Officer
Some tips for your application 🫡
Show Your Passion for Resident Engagement:When you're writing your application, let us see your enthusiasm for resident engagement. Share any experiences you've had that demonstrate your commitment to making residents' voices heard and valued. We love candidates who are genuinely passionate about community involvement!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Resident Voice Officer. Use keywords from the job description to show us you understand what we're looking for. This helps us see how you fit into our mission!
Be Clear and Concise:We appreciate clarity in applications! Keep your writing straightforward and to the point. Avoid jargon and make sure your key points stand out. This will help us quickly grasp your qualifications and how you can contribute to our team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Havebury Homes
✨Know Your Community
Before the interview, take some time to research the communities the organisation serves. Understand their needs and challenges, and think about how you can contribute to strengthening the resident voice. This will show your genuine interest and commitment to the role.
✨Showcase Your Engagement Experience
Be ready to discuss your previous experience in resident engagement or community involvement. Prepare specific examples of events or initiatives you've coordinated, highlighting your organisational skills and ability to work collaboratively with various stakeholders.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Consider how you would engage with residents from diverse backgrounds and be prepared to demonstrate your ability to build trust and rapport.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions that reflect your understanding of the role and the organisation's goals. Inquire about current resident engagement initiatives or how they measure the success of their community projects. This shows your proactive approach and genuine interest in making a difference.
