At a Glance
- Tasks: Support logistics by managing inventory and ensuring technicians have the tools they need.
- Company: Join a leading housing organisation dedicated to community and sustainability.
- Benefits: Competitive salary, generous annual leave, pension scheme, and health benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that makes a real difference in people's lives and communities.
- Qualifications: Team player with good communication skills and ability to work under pressure.
The predicted salary is between 27604 - 27604 £ per year.
We are looking for a Hub Operative to join us on a permanent basis. We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
Role Purpose
To provide a wide range of operational support to all teams who rely on the logistics function. This role will involve managing inventory, tracking supplies, and supporting the efficient operation of maintenance and repair activities, ensuring that all our technicians have everything they need to get their job done.
Key Responsibilities
- Coordinate with Haverbury staff and suppliers to ensure clear communication, prompt delivery, and the provision of the right products and services first time.
- Help ensure materials, plant and waste services are provided promptly and efficiently.
- Help develop van stock profiles to reduce the need to purchase special order materials.
- Answer queries from field operatives and Schedulers pertaining to orders and advise on van stock issues.
- Track and update orders with pending materials, ensuring timely follow-up and highlighting any delays, exceptions, or escalated issues to the Operations Hub Supervisor and Schedulers.
- Receive and check incoming deliveries, promptly identifying and reporting any discrepancies, shortages, or damaged items to the appropriate parties.
- Maintain a clean, safe, and well-organised warehouse and yard environment, ensuring materials are stored correctly and easily accessible.
- Maintain effective working relationships with technicians, ensuring they have timely access to the materials, tools, PPE, and workwear required to carry out their roles safely and efficiently.
- PAT testing equipment routinely, keeping adequate inspection records.
- Carry out routine audits on materials, van stocks, plant equipment, uniform, PPE, power tools, ladders, fire extinguishers.
- Assist in carrying out weekly, monthly, and annual stock control activities, ensuring inventory records are accurate and up to date.
- Assist with issuing and control of uniform and PPE.
- Carry out monthly, weekly, facilities safety and fire checks, updating records in central system.
- The responsibilities listed above are not exhaustive. The post holder may be required to undertake other duties commensurate with the level and responsibilities of the role.
Experience, Knowledge & Understanding
Essential
- Previous experience of working as part of a team.
- Ability to work under pressure and to strict deadlines.
- Maintain a positive, can-do attitude and contribute to the effective management of the Hub operations.
- The ability to ask the right questions to be able to understand the reason for the customer’s call/visit.
- Be proactive and have a dynamic approach.
Desirable
- A background in housing repairs and diagnostics/technical knowledge awareness.
- Previous experience of working in a warehousing environment.
Skills & Abilities
Essential
- Have good communication skills with the ability to tailor the response to suit the customer or situation.
- Be a natural team player with an innate awareness of your fellow team, the ability to be both actively supportive and prepared to accept support.
- Be able to multi-task and be able to work under pressure in a busy environment.
- Ability to deal with conflict situations.
- Experience of using IT systems, including Microsoft Office software Outlook, Word, Excel, and other databases.
Desirable
- PAT Testing Experience.
- Articulated forklift license.
- Driving License.
Salary & Benefits
- £27,604.50
- 8-4 Monday - Friday, 37 hour week.
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year.
- Pension - between 7% - 12% dependant on individual contribution.
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points.
- Competitive medical cashback plan.
Hub Operative employer: Havebury Homes
Havebury is an exceptional employer, offering a supportive and innovative work environment for Junior Developers in Bury St Edmunds. With a strong commitment to employee well-being, we provide flexible working arrangements, generous annual leave, and opportunities for professional growth, all while contributing to meaningful projects that enhance our communities. Join us to be part of a forward-thinking team dedicated to delivering high-quality digital solutions and making a positive impact in the east of England.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Operative
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Havebury Homes and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Havebury Homes!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Havebury Homes keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hub Operative
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Havebury Homes:This is your chance to really connect with the team at Havebury Homes. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Havebury Homes
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Havebury Homes.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Havebury Homes that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Havebury Homes. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
