At a Glance
- Tasks: Engage with residents to ensure their voices are heard and valued in community initiatives.
- Company: Join a customer-centric organisation managing 8,000 homes in the east of England.
- Benefits: Enjoy flexible working, generous annual leave, and a competitive salary with additional perks.
- Other info: Hybrid working model with excellent career growth opportunities and a supportive team environment.
- Why this job: Make a real difference in residents' lives while building strong community connections.
- Qualifications: Experience in community engagement, strong communication skills, and a full UK driving licence required.
The predicted salary is between 26521 - 26521 £ per year.
Be at the heart of resident engagement - shaping and delivering initiatives that ensure residents' voices are heard, valued, and acted upon. Working across the business, you'll help strengthen communities, improve services, and support residents to live well and safely in their homes. We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer‑centric organisation, investing in our existing homes – including our zero‑carbon journey – as well as building new homes. A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
- Coordinate and deliver resident engagement events and activities, working collaboratively across teams to ensure effective planning and delivery of projects and initiatives.
- Work closely with external agencies, Community Champions, and Resident Associations to understand local community needs and strengthen the resident voice within communities.
- Support the organisation and delivery of resident voice focus groups, helping to ensure meaningful resident participation and engagement.
- Maintain a visible presence within the community for at least two days per week, engaging with residents, stakeholders, and internal teams to advocate for resident needs and priorities.
- Assess applications and administer funding through the Community Investment Grant programme, including liaising with charities and partner organisations and monitoring project progress and outcomes.
- Support communities to overcome local challenges by identifying opportunities for improvement and helping residents to live well and safely in their homes.
- Experience working in resident engagement, community involvement, customer service, or housing‑related roles.
- Experience supporting resident panels, forums, focus groups, consultation events, or similar engagement activities.
- Strong communication skills, with the ability to engage effectively with residents from a wide range of backgrounds, both verbally and in writing.
- Ability to build and maintain positive, trusted relationships with residents, colleagues, and external partners.
- Strong organisational skills, with the ability to coordinate meetings, events, and resident engagement activities effectively.
- A full UK driving licence and access to your own vehicle.
Benefits
- An annual salary of £26,521.88 plus a car allowance of £1,545 per annum.
- We are committed to providing a healthy work‑life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds.
- Flexible working around a 37 hour week.
- Annual Leave – 28 days per year (plus bank holidays), increasing to 32 days when you reach your 3rd year with us. You can also buy, sell or carry over up to 5 days of annual leave each year.
- Pension – between 7% and 12% depending on individual contribution.
- Life assurance – a payment of 3 times your salary.
- Annual Flu Jab – provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme – plus we currently have free electric charging points.
- Competitive medical cashback plan.
Resident Voice Officer in Bury St Edmunds employer: Havebury Homes
Join a forward-thinking organisation that prioritises resident engagement and community well-being in the heart of the east of England. As a Resident Voice Officer, you'll benefit from a supportive work culture that values flexibility, offering hybrid working options and generous annual leave, alongside opportunities for professional growth and development. With a commitment to sustainability and a focus on improving lives, this role provides a meaningful chance to make a real difference in residents' lives while enjoying a range of competitive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Voice Officer in Bury St Edmunds
✨Tip Number 1
Get to know the company! Research their values and recent projects, especially around resident engagement. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows you're engaged and serious about the role. Think about how you can contribute to strengthening communities and improving services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Resident Voice Officer in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for Resident Engagement:When you're writing your application, let us see your enthusiasm for resident engagement. Share any experiences you've had that demonstrate your commitment to making residents' voices heard and valued. We want to know why this role excites you!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Use keywords from the posting, like 'community needs' and 'resident participation', to show us you understand what we're looking for.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for supporting residents shines through without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Havebury Homes
✨Know Your Community
Before the interview, take some time to research the communities you’ll be working with. Understand their needs and challenges, and think about how you can advocate for them. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Engagement Experience
Be ready to discuss your previous experience in resident engagement or community involvement. Prepare specific examples of events or initiatives you've coordinated, and highlight how they positively impacted the community. This will demonstrate your capability and passion for the role.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your ideas and experiences related to resident engagement.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the organisation's future plans for community engagement or how they measure the success of their initiatives. Asking questions shows your enthusiasm and helps you gauge if the role is the right fit for you.
