Operations Manager (Repairs and Voids) in Bury St Edmunds

Are you an experienced operations professional ready to drive performance and make a real impact? We are looking for a dynamic and data-driven Operations Manager to join our Asset Management Directorate, analysing performance data to drive efficiencies across our Repairs and Maintenance function and ensuring repairs are completed in full, on time and first time. You will work collaboratively across the business, champion our core values of Respect, Engage and Fair, and maintain a visible presence through regular site visits.

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Requirements

• Provide strong leadership to the Repairs and Maintenance function, including Voids, fostering a culture of excellence and accountability.
• Analyse performance data to identify trends, inefficiencies and opportunities for improvement, using insight to optimise repair processes and resource allocation.
• Lead and mentor trade supervisors, supporting them in managing their teams to deliver high performance and consistent standards.
• Drive continuous improvement initiatives to enhance operational efficiency across repairs and voids, promoting flexibility in resource use wherever possible.
• Ensure effective collaboration across key departments including Neighbourhood and Estates, Allocations, Communications, Supported and Strategic Asset Management.
• Facilitate regular cross-departmental meetings to maintain alignment of goals, priorities and activities across the business.
• Prepare and present regular reports on repair performance, outcomes, and improvement initiatives to the Head of Repairs.

We are looking for someone who has:

• A relevant building or trade qualification, providing a solid foundation for leading a repairs and maintenance function.
• Proven experience in a strategic operations management role within a repairs and maintenance environment, with a strong understanding of what good service delivery looks like.
• Demonstrable experience of analysing performance data and using insight to implement meaningful operational improvements.
• A track record of successfully leading and developing teams of trade professionals and supervisors, with the ability to inspire high performance and a culture of accountability.
• A full UK driving licence and access to their own vehicle, as the role includes regular site visits.

Benefits

• An annual salary of £57,352.46 plus a car allowance of £1,545 per annum.
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds.
• Flexible working around a 37 hour week.
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year.
• Pension – between 7% - 12% dependant on individual contribution.
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points.
• Competitive medical cashback plan.

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.