At a Glance
- Tasks: Support insurance processes and handle customer queries in a dynamic role.
- Company: Join a community-focused organisation managing 8,000 homes in the east of England.
- Benefits: Enjoy flexible working, generous leave, and competitive salary with additional perks.
- Other info: Part-time role with opportunities for career growth and development.
- Why this job: Make a real impact while gaining valuable experience in the insurance sector.
- Qualifications: GCSE Maths & English; understanding of insurance markets preferred.
The predicted salary is between 17418 - 17418 £ per year.
We have a great opportunity to join us as an Insurance Assistant (Part-time) and take ownership of a varied, high-impact role. From handling day-to-day enquiries and maintaining accurate documentation, to supporting the annual renewal process — you’ll play a vital part in protecting the business at every turn.
We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes — including our zero-carbon journey — as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits. Please note this is a part-time role of 22.5 hours per week, working across Tuesdays, Wednesdays and Thursdays.
Responsibilities- Deliver an effective and efficient service that complies with all statutory provisions, internal and external policies, regulations, and relevant legislation.
- Act as a key point of contact for internal and external customers, handling queries related to insurance cover requirements, issues, and claims.
- Support the annual insurance renewal and tender process by gathering and collating all necessary information from across the business.
- Administer, monitor, and manage a broad range of insurance tasks, including:
- Managing incoming correspondence through the Insurance shared mailboxes and workflow tasks.
- Maintaining and updating the unoccupied properties list.
- Keeping internal and external stakeholders informed throughout the claims process.
- Supporting the investigation and validation of insurance claims.
- Monitoring and reporting on the service standards of insurance providers.
- Maintaining accurate and up-to-date insurance claim records.
- Collating relevant claims information, invoices, and documentation for submission to insurers.
- Processing and journaling monthly insurance costs.
- Carrying out insurance reconciliations, accruals, and allocations.
- Administering and progressing Insurance CRM records within Cx.
- Managing document and information requests for insurers on notification-only incidents.
- GCSE (or equivalent) Maths & English.
- An understanding of insurance and insurance markets and/or experience dealing with insurance claims.
- A proven ability to multi-task effectively.
- Demonstrated success working in a cross functional team environment.
- The ability to understand, influence and gain credibility with Business Partners, to deliver superior business outcomes and strong partnerships with the wider business.
- An annual salary of £17,418.42 (FTE £28,643.62).
- Hybrid working conditions from home and our office in Bury St Edmunds.
- Flexible working around a 37 hour week.
- Annual Leave - 28 days per year, plus bank holidays, increasing to 32 days after 3 years.
- Pension - between 7% - 12% depending on contribution.
- Life assurance - 3x salary.
- Annual Flu Jab - provided each winter.
- Electric Vehicle salary sacrifice scheme and free electric charging points.
- Competitive medical cashback plan.
We operate a no closing date policy and evaluate candidates upon application. This post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Insurance Assistant (Part-time) in Bury St Edmunds employer: Havebury Homes
Join a forward-thinking organisation that prioritises employee well-being and community impact as an Insurance Assistant (Part-time) in Bury St Edmunds. With flexible working options, generous annual leave, and a commitment to professional growth, you'll thrive in a supportive environment dedicated to making a difference in the lives of our residents. Embrace the opportunity to contribute to our zero-carbon journey while enjoying competitive benefits and a collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Assistant (Part-time) in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can go a long way in landing that part-time Insurance Assistant role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and sustainability, as this will help you align your answers with what they’re looking for. Show them you’re not just another candidate!
✨Tip Number 3
Practice common interview questions related to insurance and customer service. Think about how your past experiences can demonstrate your ability to handle queries and manage documentation effectively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and being part of our mission to protect homes and communities.
We think you need these skills to ace Insurance Assistant (Part-time) in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insurance Assistant role. Highlight your relevant experience and skills that match the job description, especially your understanding of insurance and ability to handle queries.
Showcase Your Multi-tasking Skills:In your application, give examples of how you've successfully managed multiple tasks at once. This role requires juggling various responsibilities, so demonstrating your ability to multi-task effectively will make you stand out.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, but clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Havebury Homes
✨Know Your Insurance Basics
Before the interview, brush up on your understanding of insurance and the specific markets relevant to the role. Familiarise yourself with common terms and processes, especially around claims and renewals, as this will show your potential employer that you're serious about the position.
✨Showcase Your Multi-Tasking Skills
Since the role involves managing various tasks simultaneously, prepare examples from your past experiences where you successfully juggled multiple responsibilities. This could be from previous jobs, school projects, or even volunteer work. Be ready to discuss how you prioritised tasks and maintained accuracy under pressure.
✨Prepare for Customer Interaction Scenarios
As a key point of contact for customers, think about how you would handle different types of queries or complaints. Prepare some role-play scenarios in your mind, focusing on how you would communicate effectively and empathetically. This will demonstrate your customer-centric approach during the interview.
✨Understand Their Values and Goals
Research the company’s mission, values, and recent initiatives, especially their zero-carbon journey. Being able to discuss how your personal values align with theirs can set you apart. It shows that you’re not just looking for any job, but that you genuinely want to contribute to their goals.
