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- Tasks: Be the first point of contact for residents reporting repairs and requests.
- Company: Join Havebury Homes, a customer-focused organisation managing 8,000 homes.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service or call centres is essential.
The predicted salary is between 25863 - 25863 £ per year.
This range is provided by Havebury Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We have an incredible opportunity to join us as a Customer Advisor (Repairs) within our repairs team! This is your chance to make a great impression on our customers as you’ll be the first point of contact for our residents and stakeholders in reporting and diagnosing repairs, servicing and other related requests. We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer‑centric organisation, investing in our existing homes – including our zero‑carbon journey – as well as building new homes. A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Responsibilities:
- Deal with all contact relating to repairs, servicing and other requests via our multi‑channel services available to our tenants and residents.
- Communicate with residents to diagnose repairs, ensuring these are right first time.
- Handle queries around our repairs service from residents and other stakeholders, including repairs responsibilities, timeframes and priorities.
- Take ownership of service failures and complaints, dealing with these efficiently and effectively.
- Follow standard policies and procedures, while recognising when adjustments may be needed for particular residents’ situations.
Qualifications:
- Experience working in customer service or a call centre background.
- Experience of dealing with high volume calls.
- Ability to work under pressure and to deadlines.
- Experience of dealing with and resolving difficult situations.
- Ability to identify and bring attention to changes in types of customer requests and areas for improvement.
Benefits:
- An annual salary of £25,863.29.
- Hybrid working conditions from home and our office in Bury St Edmunds.
- Annual Leave – 28 days per year (plus bank holidays); increases to 32 days when you reach your 3rd year. You can also buy, sell or carry over up to 5 days of annual leave each year.
- Pension – between 7% and 12% depending on individual contribution.
- Life assurance – a payment of 3× your salary.
- Annual flu jab – provided each winter to all employees.
- Electric vehicle salary sacrifice scheme – plus free electric charging points.
- Competitive medical cashback plan.
Application & Disclosure:
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Customer Advisor (Repairs) in Bury St Edmunds employer: Havebury Homes
Contact Detail:
Havebury Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Repairs) in Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Havebury Homes. Understand their values, mission, and the communities they serve. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle repairs and customer queries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've dealt with difficult situations in the past. Highlight your ability to diagnose issues and find effective solutions, as this is key for a Customer Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Advisor (Repairs) in Bury St Edmunds
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit for our team.
Tailor Your Responses: Make sure to tailor your answers to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service experience and any relevant situations where you've successfully resolved issues, as this will resonate with us.
Showcase Your Problem-Solving Skills: As a Customer Advisor (Repairs), you'll need to handle various queries and complaints. Use your application to share examples of how you've dealt with challenging situations in the past, demonstrating your ability to think on your feet and find solutions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Havebury Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Advisor (Repairs) inside and out. Familiarise yourself with common repair issues and the processes involved in diagnosing them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences where you've successfully handled difficult situations or resolved complaints. Highlight your ability to stay calm under pressure and how you prioritise customer satisfaction.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the types of repairs you might encounter, or how Havebury Homes measures success in this role. It shows you're engaged and eager to learn more about the company.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The interviewers want to see if you'll fit into their team culture. Be genuine, approachable, and enthusiastic about the opportunity to work with Havebury Homes.