At a Glance
- Tasks: Support the Assets Team in delivering top-notch service and managing asset data.
- Company: Join a community-focused organisation dedicated to improving residents' lives.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Flexible hours and opportunities for career growth await you!
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30683 - 30683 € per year.
The Asset Officer supports the Assets Team in delivering high-quality service to residents by maintaining accurate asset data, managing enquiries, and coordinating data for major works procurement.
Responsibilities
- Support the Assets Team in delivering a great service to residents, ensuring that assets systems data is accurate and validated.
- Work with colleagues in the organisation to improve the ways we collect, manage and develop our asset data, including land registry enquiries.
- Gather intelligence about Havebury’s assets and assist in the planning of investments by recording, maintaining, and reporting management information about our assets and contracts.
- Work alongside internal teams regarding replacement and investment enquiries, as well as general enquiries.
- Coordinate data for major works procurement, including planned investment for properties over a 30-year period.
- Work on ways to improve our financial and customer services.
- Be a key point of contact for the Asset team regarding Asset management enquiries and provide administration support to the team, including both internal and external customers.
- Support the wider Asset Data and Surveying Team in administration tasks such as booking appointments, raising purchase orders, and handling enquiries.
Qualifications
- Experience within a customer-facing role, dealing with members of the public including handling difficult situations.
- Experience working in an administration role.
- Excellent communication skills, both written and verbal.
- Exemplary organisation and prioritisation skills, with the ability to work on own initiative.
- Excellent IT skills, particularly Microsoft Excel.
Benefits
- Annual salary of £30,683.69.
- Hybrid working conditions from home and our office in Bury St Edmunds.
- Flexible working around a 37 hour week.
- Annual leave – 28 days per year (plus bank holidays), increasing to 32 days when you reach your 3rd year. You can buy, sell or carry over up to 5 days of annual leave each year.
- Pension – between 7% and 12% depending on individual contribution.
- Life assurance – a payment of 3× your salary.
- Annual flu jab – provided each winter to all employees.
- Electric vehicle salary sacrifice scheme – plus free electric charging points.
- Competitive medical cashback plan.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Asset Officer in Bury St Edmunds employer: Havebury Homes
Join a forward-thinking organisation as an Asset Officer, where you will play a vital role in enhancing the quality of service for residents. With a strong emphasis on employee well-being, we offer hybrid working arrangements, generous annual leave, and a supportive work culture that prioritises professional growth and development. Located in Bury St Edmunds, our team is dedicated to fostering a collaborative environment, ensuring that you have the tools and opportunities to thrive in your career while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Officer in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Asset Officer role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to show that we’re not just a good fit for the role, but also for the team and culture at Havebury.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help us articulate our experience in customer service and administration confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Asset Officer in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Asset Officer role. Highlight your experience in customer-facing roles and administration, as well as your communication skills. We want to see how you can bring your unique flair to our team!
Show Off Your IT Skills:Since excellent IT skills are a must, especially with Microsoft Excel, don’t forget to mention any relevant experience or projects. If you've worked on data management or reporting, let us know how you’ve used these skills to make an impact.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Havebury Homes
✨Know Your Assets
Before the interview, make sure you understand the basics of asset management and the specific responsibilities of an Asset Officer. Familiarise yourself with common terms and processes related to asset data, procurement, and investment planning. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Communication Skills
Since this role involves dealing with both internal teams and external customers, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional customer service. This will show that you can maintain a high-quality service to residents.
✨Highlight Your IT Proficiency
Given the emphasis on IT skills, particularly in Microsoft Excel, be ready to discuss your experience with data management and analysis. If possible, bring examples of how you've used Excel in previous roles to manage or report on data. This will illustrate your capability to handle the technical aspects of the job.
✨Prepare Questions About Improvement Strategies
The job description mentions working on ways to improve financial and customer services. Prepare thoughtful questions about current challenges the Assets Team faces and how they envision improvements. This shows your proactive attitude and genuine interest in contributing to the team's success.
