Head of Patient Engagement

We\’re not just another health communications agency. We\’re a multi-expertise collective of strategists, creatives, and problem-solvers – built for clients that refuse to settle.

For clients ready to break through today\’s complex health challenges, we\’re the ones who make it happen. Fast, frictionless, and future-ready, we break down traditional communications siloes, and craft solutions that are always audience and creative-first.

With the unprecedented disruption taking place in our industry today, we don\’t believe in formulas: No communications stone left unturned, no opportunity wasted, just smart, integrated communications built for the modern world.

Summary of Our Role

As our Head of Patient Engagement, you\’ll lead our global strategy, working with clients, internal teams, and patient communities to design and deliver impactful engagement programmes. You\’ll champion patient-first thinking, drive meaningful change, and position our agency as a thought leader in this space.

This is a full-time role and our current hybrid working arrangement is two days from home. Our office is located in Kings Cross.

What You Can Expect to Be Doing:

• Defining and leading our integrated patient engagement offering, aligning with client needs and regulatory requirements.
• Advising clients on how, where, and when to work with patient representatives across the treatment lifecycle.
• Designing and overseeing patient engagement activities, including advisory boards, advocacy partnerships, and co-created solutions.
• Building and sustaining strong relationships with patient groups, advocates, and influencers.
• Ensuring compliance with global and local regulations (e.g., ABPI, EFPIA, GDPR).
• Leading, mentoring, and growing a multi-disciplinary team.
• Driving new business efforts, from thought leadership to proposals and pitches.
• Measuring and reporting on the impact of patient engagement programmes.

This Role Could Be a Great Fit for You If:

• You have 10+ years\’ experience in healthcare communications or patient advocacy (agency or in-house).
• You\’re passionate about making a difference for patient communities and expanding access to therapies.
• You have a deep understanding of pharmaceutical regulations, patient privacy, and industry codes of practice.
• You\’re a strategic thinker with a proven track record in patient engagement and stakeholder management.
• You thrive in a collaborative, fast-paced environment and enjoy mentoring others.
• You\’re confident advising senior clients and translating complex developments into actionable recommendations.
• You\’re motivated by curiosity, creativity, and a desire to challenge the status quo.