At a Glance
- Tasks: Manage digital and social communications for healthcare clients, ensuring smooth project delivery.
- Company: Dynamic health communications agency focused on innovative solutions.
- Benefits: Hybrid work model, vibrant office environment, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to develop strategic capabilities.
- Why this job: Join a passionate team and make a real impact in healthcare communications.
- Qualifications: Experience in digital account management and strong understanding of SEO and digital marketing.
The predicted salary is between 35000 - 45000 € per year.
We’re not just another health communications agency. We’re a multi-expertise collective of strategists, creatives, and problem-solvers - built for clients that refuse to settle. For clients ready to break through today’s complex health challenges, we’re the ones who make it happen. Fast, frictionless, and future-ready, we break down traditional communications siloes, and craft solutions that are always audience and creative-first. With the unprecedented disruption taking place in our industry today, we don’t believe in formulas: No communications stone left unturned, no opportunity wasted, just smart, integrated communications built for the modern world.
Summary of Our Role
As a Social & Digital Account Manager, you’ll play a central role in delivering high‑quality digital and social communications for our healthcare clients. Reporting into the Head of Social & Digital, you’ll be the engine that keeps projects running smoothly, supporting day‑to‑day account delivery, shaping digital strategies, and building trusted relationships with both clients and internal teams. You’ll bring a passion for healthcare communications, a deep understanding of digital platforms, SEO best practices, and digital marketing strategies, omnichannel strategies and tactics, and a proactive, solutions‑focused mindset. Over time, you’ll take full ownership of projects, develop strategic capabilities, and contribute to the evolving digital excellence of our team. The role is full-time, permanent and hybrid with 3 days per week in our vibrant London office at King’s Cross.
What You Can Expect to Be Doing:
- Account & Client Management
- Oversee day‑to‑day delivery of digital and social tactics across client programmes.
- Manage digital advertising activations, tracking, and performance evaluation.
- Implement SEO strategies and monitor organic search performance across client websites and content.
- Lead social listening and insights workstreams.
- Provide clear briefs and direction to junior team members while supporting their development.
- Keep clients informed with regular updates, recommendations, and progress reports.
- Maintain and grow relationships with both clients and third‑party partners.
- Communications & Content
- Contribute to the strategic planning of client communications programmes.
- Build knowledge of healthcare media and advise on appropriate targeting.
- Develop SEO-optimized content strategies to improve organic visibility and drive qualified traffic.
- Develop relationships with industry experts, KOLs, and HCPs to enhance campaign impact.
- Generate high‑quality content for multiple platforms and audiences including medical, client, social, and media with consideration for search intent and keyword optimization.
- Conduct keyword research and competitive analysis to inform content development and digital marketing strategies.
- Support senior colleagues in developing proposals and presenting at client meetings.
- Financial & Operational Excellence
- Support senior team members with budgeting, forecasting, and account profitability.
- Track budgets, manage invoicing, and minimise over‑servicing.
- Help ensure client deadlines and quality standards are consistently met.
- Industry Awareness
- Build understanding of the NHS, global healthcare systems, regulatory codes (ABPI, PAGB, MHRA), and the pharmaceutical environment.
- Stay current on healthcare industry developments and competitor activity.
- Keep up-to-date with SEO algorithm updates, digital marketing trends, and emerging platforms relevant to healthcare communications.
This Role Could Be a Great Fit for You If…
- You’re an experienced Account Manager with a background in digital and social healthcare communications and have worked on omnichannel campaigns.
- You’re confident using major digital advertising platforms like Google Ads Manager, Facebook Business Manager, LinkedIn Campaign Manager, TikTok Ads, and more.
- You have demonstrable experience with SEO tools (e.g., Google Search Console, SEMrush, Ahrefs, Moz) and analytics platforms (Google Analytics 4, etc.).
- You understand technical SEO fundamentals, on-page optimisation, and how to create content that ranks while meeting healthcare compliance standards.
- You’re a strong communicator - clear, concise, and confident across written and verbal formats.
- You thrive in a fast‑paced environment and can juggle multiple projects while maintaining high standards.
- You’re collaborative, organised, solutions‑oriented, and eager to grow.
Digital Account Manager in City of London employer: Havas SO
As a leading health communications agency, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and collaboration. Our London office at King’s Cross offers a vibrant environment where you can thrive professionally while contributing to impactful healthcare solutions. With ample opportunities for personal growth and development, we empower our employees to take ownership of their projects and drive innovation in the ever-evolving digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare communications field. Attend industry events, webinars, or even local meet-ups. The more people you know, the better your chances of landing that Digital Account Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best digital and social campaigns. Highlight your experience with SEO strategies and omnichannel tactics. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their approach to healthcare communications and think about how you can contribute. Bring your ideas to the table – they’ll love your proactive mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who are ready to make an impact in the healthcare space.
We think you need these skills to ace Digital Account Manager in City of London
Some tips for your application 🫡
Show Your Passion for Healthcare:When you're writing your application, let your enthusiasm for healthcare communications shine through. We want to see that you understand the complexities of the industry and are excited about tackling them head-on!
Tailor Your Experience:Make sure to highlight your relevant experience in digital and social healthcare communications. We love seeing how you've successfully managed omnichannel campaigns and used digital platforms to drive results.
Be Clear and Concise:Your written application should reflect your strong communication skills. Keep it clear and to the point, showcasing your ability to convey ideas effectively – just like you would with clients or team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our vibrant team!
How to prepare for a job interview at Havas SO
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of digital platforms and SEO best practices. Be ready to discuss specific tools like Google Ads Manager or SEMrush, and how you've used them in past roles. This shows you're not just familiar with the jargon but can actually apply it.
✨Showcase Your Communication Skills
As a Digital Account Manager, communication is key. Prepare examples of how you've effectively communicated with clients and team members in the past. Think about times when you had to present ideas or manage expectations – these stories will highlight your strengths.
✨Understand the Healthcare Landscape
Familiarise yourself with current trends in healthcare communications and the regulatory environment. Being able to discuss recent developments or challenges in the industry will demonstrate your genuine interest and commitment to the role.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like managing a tight deadline or resolving a client issue. Think through potential scenarios related to account management and have a few strategies ready to share. This will show your proactive mindset and problem-solving skills.
