Senior Account Manager - Social and Content 6 month FTC in London

Here at Red Connect and Havas Red our goal is not to be the best at creating content that works – it is to be the best at content across all the channels at our client's disposal: media, web, content, events, social. This is an exciting opportunity for a passionate multi-disciplined social-first senior account manager to work alongside and learn from a collective of content strategists, creative thinkers, account leads, and producers. Our offering spans an award-winning multinational footprint across UK London, Manchester, Australia (Sydney, Melbourne, Brisbane), Asia, Middle East, & North America (New York, Pittsburgh, Phoenix).

This is a 6 month Fixed Term Contract.

As SAM, you will be tasked with owning the social within the content department, and acting as a senior account team member in terms of client partnership and project management. You will be extremely well versed in all social channels but especially Instagram, X, Facebook, TikTok and YouTube. You will have your finger on the pulse of social trends and developments and be able to guide clients to successful engagement across channels. You will have an excellent view on community management best practice.

You will have exemplary client and stakeholder management skills and be meticulously organised. You will be well versed in project management and collaboration with other team members to help manage studio time and output. You'll ultimately take responsibility for the quality of social content from our team. You'll proofread and QA content work, ensuring it's of the highest possible standard and to a client's TOV, guidelines and general writing best practice before sharing with the account team to share with the client.

Reporting into our Business Director, this position sees you play an integral part in building, managing and maintaining strong relationships with our direct client contacts as we bring the brands they represent to life in content through, but not exclusively, social and digital. You'll have an interest in and acumen for content and social planning as you will also support our content strategists and planners to formulate solutions that set our content up for success.

In this role you will work as part of a dynamic, forward thinking team as you navigate in all exciting areas of client content development. Our clients span industries from FMCG to tech to finance, health, professional services, social platforms, lifestyle and autos – it’s a broad range and you’re the kind of person who enjoys stretching your account management muscles to demonstrate how effective client relationships, alongside great content and use of social channels can have an impact on business performance.

You will be a go-to social specialist in the agency and stay on top of this exciting, ever changing space in which you will learn something new every day, and impart social wisdom to others as well. You will take ownership of Red Connect's LinkedIn presence and be excited about developing the business' voice and audience on the platform. You'll also have a passion for data and be well versed in using social insights tools such as but not limited to Meltwater, Sprinklr etc to then derive insights and turn into actionable and optimised ideas. You'll love pulling together meaningful reports for clients that show how we can continually improve their results.

If you have a passion for helping brands win at content and social then we are the agency for you. If you don’t want to be boxed into one medium, and typecast by a particular comms discipline, and are excited about a role that stretches you into a vast array of directions, then we’re definitely for you.

The Opportunity:

• Excel and evolve as part of a progressive and powerful global agency spearheading content and social media best practice globally – surrounded by a network of experts in the content and social space to support you in your career.

Roles and Responsibilities

• Manage content and social clients and projects for the content and Red Connect team.
• Ensure content and social work is of highest standard possible, and is in line with client need, tone, audience as well as making best use of channel and formats.
• Use social insights tools to derive data to turn into insights and action.
• Working alongside our content strategy / planning team to develop content ideas and plans that spans turning insights (company, competition, culture, consumer) into social and content engagement plans and concepts that attracts and retains audiences, and ultimately, drives success for our clients.
• Work with the design team to ensure synergy between written and creative elements of content.
• Join client calls from an editorial and social perspective to help optimal, effective and efficient relationships with all clients.
• Work closely with an account manager and business director to stay on top of client priorities.
• Conduct robust research and content audits and deep dive into client needs to develop on-point editorial and social assets.
• Work closely with Global Head of Strategy as part of content strategy plans for clients, including conducting research and contributing editorial and social ideas to content plans.
• Work with account manager and business director to establish robust QA process to ensure all work that goes over to our clients is of the highest standard possible. Take responsibility for that QA process for your own work and freelance writers' work.
• Join regular WIP meetings relating to status updates on assigned accounts, both internally and externally with client or partner agencies.
• Stay abreast of content, social & approval process both internally and with client.
• Strong collaboration and constant communication/integration with account teams and external stakeholders.
• Liaison with internal teams surrounding delivery on client deadlines and expectations.
• Lead content and editorial brainstorms where needed to formulate best ideas for clients – equally understand where working autonomously is needed to develop concepts and deliver back to the team.
• Strong upward, downward and sideways communication with seniors, peers and juniors across internal and client teams.
• Ability to review insights and optimise content according to data and learnings.
• Sharing of relevant information relating to social media + editorial landscape.
• Pro-active approach to professional up-skilling of yourself through proposed training and development both internally and externally.
• Work with the business director and account manager to leverage internal tools to best derive insights (such as SEO, social listening etc) to help drive best-in-class content solutions for clients.
• Positive and solutions-oriented attitude - ability to spot potential issues ahead of time and pro-actively form appropriate solutions in collaboration with relevant team members.