Senior Client Manager in City of London

Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Agency and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support.

We are looking for an experienced Senior Client Manager to join our Client Services team. If you are passionate about digital and delivering awesome work, building great relationships with fantastic clients while helping us achieve commercial success, then this is for you! This is an exciting and dynamic role, suited to someone who wants to further grow their career in Client Services, whilst working in a fast-paced, fun, and collaborative environment.

As a team, we play an integral role to ensure the successful delivery of everything we do. Working closely with all teams at Inviqa, our focus is to ensure quality of output, aligning to the client's and Inviqa's business objectives and goals. We are constantly evolving, looking at how we add value to both our clients and the Inviqa business.

About the role: We work with a range of household brands to deliver services across the Digital landscape through Business Strategy, Experience Design, Agile Tech Development plus Growth and Optimisation. Our clients include Arsenal, Jellycat, Starbucks, Talkmobile and Whitbread, to name but a few!

We are looking for someone who is driven by helping clients succeed in Digital; who is proactive and focussed on the bigger picture as well as getting things done. You must be adept at building relationships at all levels, enabling you to engage with different stakeholders at client organisations as well as working with our internal teams to deliver exceptional results.

In a nutshell we are looking for someone who:

• Understands end-to-end digital delivery from business strategy through UX/UI design, CMS, eCommerce and App development and ongoing optimisation
• Is adept at building strong relationships with clients at all levels
• Has demonstrable experience in growing and retaining client accounts
• Can lead and collaborate with colleagues to deliver on client outcomes
• Works with clients to understand business challenges to help find the best solution to meet their goals and solve their problems
• Takes pride in delivering a consistently amazing client experience

Key aspects of this role will include:

• Taking ownership of and growing existing key accounts
• Ensuring commercial success across your accounts
• Collaborating closely with our internal teams to scope and deliver successful engagements to all our clients. This includes supporting New Business Sales efforts (engaging with prospects, writing proposals, joining pitches)
• Working within our Client Services team to manage portfolio of clients; reporting to a Client Partner and providing support to junior team members and/or direct line reports

Our Ideal Candidate:

• Five+ years’ experience working in a digital agency with a passion to keep up to date with the latest digital product innovations and a desire to connect brands to brilliant digital experiences.
• Able to build strong internal and external relationships – bringing together subject matter experts from XD, engineering, and strategy, to work together to identify and deliver client needs.
• You are goal-driven and deliver on your commitments; empathic, you can ‘step into’ the shoes of clients and colleagues and see the different perspectives with objectivity.
• You share knowledge, can give clear direction and give honest feedback, you collaborate as a default.

You:

• Are a problem-solver with a positive attitude
• Have excellent communication skills (verbal and written), able to communicate messages clearly and concisely
• Are confident in building strong and long-lasting professional relationships with stakeholders, both internally and externally
• Are super organised with strong attention to detail
• Love to collaborate and are a real team player
• Thrive in a fast-paced environment, frequently moving between different client contexts
• Can demonstrate commercial acumen
• Have a hands-on approach and a willingness to lead by example.

Finally, we expect that you will have:

• Experience of working in a fast-paced environment
• 5+ years' experience working in Client Success/Services teams
• Experience managing and mentoring junior team members
• Genuine passion for and an understanding of digital
• Worked in Digital Agencies and are adept at delivering end-to-end engagements to clients

Inviqa is a full-service digital agency that designs and builds exceptional digital experiences. We blend strategy, insight, design, and engineering — underpinned by best-in-class technology and agile methodologies. We have a team of around 100 designers, software engineers, project managers and client services folk, based in both the UK and Germany.

We are immensely proud of the long-lasting client relationships we build – for clients such as Arsenal and Talkmobile, who have both been clients for the past 8+ years; to working with Starbucks across 28 EMEA markets. Most recently we have engaged with a prominent UK charity to transform their current website architecture and for a leading UK University to reimagine the prospective student experience.

We are part of the Havas CX network which means we have access to XD and engineering teams across the globe and can bring in experts in business consultancy, customer engagement, loyalty and data analysis depending on a client’s needs. Our London office is based in the Havas Kings Cross Village where you can collaborate and learn from over 26 different marketing disciplines from advertising to media to PR and social.

We operate a remote and hybrid working approach, giving our people the flexibility to find a good work-life balance whilst still being connected to customers and colleagues. As an agency we put people first, building brilliant things for other people. Empathy underpins everything we do, and we do our best work when we work together, taking pride in creating high quality solutions. We value openness and curiosity which is why we never stop learning – we dedicate time and budget to supporting everyone in this goal.

What’s in it for you – what we offer:

• A diverse and supportive team.
• 25 days holiday, 3 days off between Christmas and New Year, your birthday off; and 2 mental health days off per year
• Genuine flexibility around your working hours and patterns from day one, in line with team and business needs
• A large degree of autonomy along with support to develop your skills through learning budgets and the chance to attend/present at relevant conferences
• Access to training and development from Havas University and Havas campus
• The opportunity to participate in impactful work for some amazing world-famous brands
• Family-friendly benefits - enhanced maternity leave (6 weeks 100% of salary then 20 weeks 50% of salary), enhanced paternity leave (4 weeks fully paid) and up to 5 days paid leave to care for others.
• Death in Service benefit (4x salary)
• Discounted gym membership and cycle-to-work scheme
• Salary sacrifice pension scheme.
• Access to great offices and collaboration spaces at Kings Cross, with a subsidised cafe, regular bar night and a wide range of wellbeing services and initiatives.

Eligibility: You must be eligible to work in the U.K.