Account Director

Account Director

Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead client relationships and ensure project delivery with a focus on creativity and data insights.
  • Company: Join Havas CX Helia, a top customer engagement agency in the UK, dedicated to meaningful experiences.
  • Benefits: Enjoy a collaborative culture, professional development opportunities, and a chance to make a real impact.
  • Why this job: Be part of a dynamic team that empowers brands and nurtures your personal growth in a vibrant environment.
  • Qualifications: Strong leadership skills, creative mindset, and experience in client management are essential.
  • Other info: This role requires working from the Cirencester office three days a week.

The predicted salary is between 43200 - 72000 £ per year.

PLEASE NOTE – THIS JOB IS BASED IN CIRENCESTER, IF YOU CANNOT COMMIT TO WORKING FROM THE CIRENCESTER OFFICE 3 DAYS A WEEK, YOU WILL NOT BE CONSIDERED FOR THIS ROLE.

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Here at Havas CX Helia, we’re on a mission to become the best customer engagement agency in the UK.

And you’re a big part of making this happen

Better together

What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.

When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.

Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.

Together we transform brands through our unique approach.

Your future

Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful .

But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people , too.

While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.

Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.

Role : Account Director

Reporting Into : Business Director

Responsibilities

  • As a customer engagement agency, understanding the end customer is critical, meaning you will need a strong eye for creative as well as a fundamental appreciation for how data and insight can help.
  • A naturally strong leader, you inspire your colleagues and clients when talking about creative and data. You take the complex and make it simple for clients by building a compelling narrative.
  • You have exceptionally high standards for yourself and your team with relentless attention to detail ensuring you consistently deliver efficiently, profitably and right first time.
  • Responsible for ensuring you and your team delivers all projects on time, to budget whilst maintaining client satisfaction through ‘brilliant basics’ (briefs, proposals, timing plans, estimates, status meetings, daily stand ups and resourcing).
  • Highly adept at developing creative briefs as well as technical requirements (data or development briefs) in order to bring a solution to reality.
  • The Account Director needs to be seen by the client and the agency as both authoritative and knowledgeable of the clients’ business, strategy and market sector.
  • Acts as an escalation point on all workload priorities as and when needed – both internally and with your clients.
  • Responsible for owning and developing key (senior) client relationships.
  • The Account Director contributes to and is responsible for delivering towards the Client Development Plan and therefore are ultimately accountable for the profitability, growth and direction of the business under their control.
  • Equally comfortable working on strategic initiatives as well as day to day delivery of BAU.
  • Highly numerate: as the P&L owner for your accounts forecasting and budget control ultimately ladders up to you.

Attributes/Competencies

  • Operate as a Strategic leader.
  • Demonstrates a solid understanding of the Agency\’s strategy, vision and commercial position and can confidently articulate this.
  • An in-depth understanding and knowledge of the clients\’ business and market sector, responsible for identifying opportunities for growth.
  • Holds strong and trusted relationships with key (senior) clients.
  • Accomplished at working in partnership with planning, creatives, developers and operational data marketeers.
  • Be an engaging and persuasive presenter, able to take ideas and make them come alive in presentations.
  • Proactively keeps abreast of client sector and the wider marketing trade by signing up to industry publications and seeking out opportunities to attend relevant conferences.
  • Is prepared to invest time in understanding the client\’s data, systems and platforms that impact customer engagement activities.
  • Can confidently analyse campaign and programme results and present recommendations for improvements.
  • A passion for marketing and engaging customers.
  • Leadership and a sense of ownership, controlled and measured in your approach.
  • A track record of building and maintaining strong client relationships.
  • Team player.
  • A broad experience of working across multiple sectors and multiple clients, demonstrating success across these equally.
  • A successful people manager with a proven track record of growing and developing their team.

Key Helia behaviours

  • We take pride in our clients’ businesses, the work we make, and the people we make it with.
  • We set the bar high in everything we do.
  • We are ambassadors for Helia.

We’re constantly curious

  • We ask the right questions to ensure we start every job with the right knowledge.
  • We value continuous learning .
  • We make meaningful connections .

We never settle

  • We are driven and go the extra mile all with a smile on our faces.
  • We are restless and confident to challenge appropriately.
  • We are ambitious .

Here at Havas helia across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination.

Contract Type: Permanent

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Account Director employer: Havas Media Group Spain SAU

At Havas CX Helia, we pride ourselves on fostering a collaborative and empowering work culture that values creativity and data-driven insights. Located in Cirencester, our team enjoys a supportive environment where professional growth is encouraged, and employees are equipped with the skills to excel in their roles. With a commitment to meaningful customer engagement and a diverse global network, we offer a rewarding career path for those looking to make a significant impact in the industry.
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Contact Detail:

Havas Media Group Spain SAU Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Account Director

✨Tip Number 1

Familiarise yourself with Havas CX Helia's mission and values. Understanding their focus on collaboration and customer engagement will help you align your conversations and demonstrate how your experience can contribute to their goals.

✨Tip Number 2

Showcase your leadership skills during any discussions or interviews. Be prepared to share specific examples of how you've successfully led teams and managed client relationships, as this role requires a strong leader who inspires confidence.

✨Tip Number 3

Stay updated on industry trends and insights relevant to customer engagement. Mentioning recent developments or case studies in your conversations can demonstrate your proactive approach and passion for the field.

✨Tip Number 4

Prepare to discuss your experience with data analysis and how it informs your decision-making. As the role involves being numerate and managing P&L, showcasing your analytical skills will be crucial in proving your fit for the position.

We think you need these skills to ace Account Director

Strategic Leadership
Client Relationship Management
Creative Brief Development
Data Analysis
Budget Control and Forecasting
Project Management
Presentation Skills
Attention to Detail
Team Leadership
Market Sector Knowledge
Communication Skills
Problem-Solving Skills
Collaboration
Adaptability

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Account Director position. Understand the key responsibilities and required competencies, as this will help you tailor your application to highlight relevant experiences.

Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your leadership abilities, client relationship management, and any experience in customer engagement or data-driven marketing.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for marketing and customer engagement. Use specific examples from your past experiences to demonstrate how you meet the attributes and competencies outlined in the job description.

Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your success in previous roles. This could be in terms of client satisfaction, project delivery, or revenue growth, which will resonate well with the hiring team.

How to prepare for a job interview at Havas Media Group Spain SAU

✨Understand the Company Culture

Before your interview, take some time to research Havas CX Helia's culture and values. They emphasise collaboration and empowerment, so be prepared to discuss how you embody these traits in your work.

✨Showcase Your Leadership Skills

As an Account Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams or projects in the past, focusing on your ability to inspire and motivate others.

✨Be Data-Savvy

Since the role requires a strong appreciation for data and insights, brush up on your analytical skills. Be ready to discuss how you've used data to inform decisions or improve client relationships in previous roles.

✨Prepare for Client Relationship Questions

Expect questions about your experience with client management. Think of specific instances where you've built strong relationships with clients, handled difficult situations, or contributed to their business growth.

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