Director, Customer Account Manager in London

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector? At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.

Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.

As a Group Account Director at Havas Lynx, you will be proven at establishing and nurturing effective, long-lasting client partnerships. Your strategic nous and critical thinking will mean that you can readily identify opportunities within your existing accounts and beyond resulting in exceptional creative campaigns with demonstrable impact. As a key client partner, you will be responsible for building effective, long-lasting relationships, leading your accounts to position Havas Lynx as the client’s strategic partner as well as using your well-established network to develop broader business opportunities.

Demonstrate thorough knowledge of Havas Lynx credentials and be able to confidently explain the agency's portfolio of services to clients to grow accounts and bring in new business. Develop your team’s capability in all areas of customer service and account management, encouraging best practice across creative, production, client services and financial management.

You are an experienced Group Account Director with significant Healthcare/pharmaceutical experience in a creative agency, Veeva experience and Omnichannel HCP assets expertise, creative conceptual project end to end management, and commercial/forecast expertise. You have managed large teams across multiple brands and have experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning.

A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.

Hybrid Working – 3 days in the office (flexible working options are available for in-office days). Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service. Option to buy, carry or sell holidays. Seasonal working hours. Enhanced family leave, pay and return to work benefit scheme. Sabbatical opportunities. Season ticket interest free loans for travel. Cycle to work scheme. Life insurance (4x salary). Company pension scheme. Fully compensated company events. Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more. +24/7 access to a free, confidential and independent Employee Assistance Programme.